Blythedale Children’s Hospital is an independent children’s specialty hospital in New York State. Our multidisciplinary team provides critical care to patients with complex medical conditions. We partner with academic medical centers in the Northeast Corridor of the United States to admit patients to our state-of-the-art 118-bed facility. Our experts integrate clinical expertise and health education in our on-site simulation rooms to provide extensive parent training to get our patients home safely. Learn more about Blythedale on our website here.
Overview:The Admissions Coordinator manages the patient intake process through facilitation of a smooth transition to Blythedale Children’s Hospital. This role is the first point of contact for our patients and their families. The Admission Coordinator is responsible for collection of accurate demographic, eligibility and insurance information. This role obtains prior authorizations for admissions, complete documentation and coordinate with various departments. Providing exceptional customer service is critical. In a pediatric rehab setting, this position requires a high level of empathy and attention to detail to ensure children receive timely therapeutic interventions.
The Admissions Coordinator reports to the Assistant Director of Patient Access.
Work Hours: Monday-Friday, 9am-5pm with flexibility for admitting times based on patient needs.
Responsibilities:Admissions & Registration: Facilitate the full registration process for inpatient. Greet family upon arrival for inpatient and LTC admissions. Review consent forms and admission packet with parent or guardian, obtain necessary signatures and copies relevant documentation. Collect and verify legal guardian information and emergency contacts. Attends Admissions Group meetings or assigns designee.
Insurance Verification: Utilize electronic verification tools to confirm active coverage. Identify and document primary, secondary and tertiary payers, ensuring compliance with coordination of benefits (COB) rules. Contact insurance companies at time of referral to verify policy benefits, Medicaid eligibility, and obtains necessary authorizations for care when needed. Document information in Meditech. Update Meditech with continued stay authorizations as they are received.
Financial Counseling: Inform families of their financial responsibilities, including co-pays, deductibles, and co-insurance. Provide information regarding financial assistance programs if needed. Works closely with the Business Office to ensure an error and denial free billing process.
Data Integrity: Maintain 100% accuracy in the Electronic Medical Record (EMR) system to prevent billing errors and claim denials. Ensure all HIPPAA mandated privacy notices and consents are signed and scanned. Enters demographic pre-registration information at time of referral to ensure accurate referral list. Open insurance case when requested by insurance company.
Patient Advocacy: Act as a liaison between families and clinical staff to manage arrival flows. Provide wayfinding assistance and information regarding hospital amenities to support a family-centered care environment. ‘Informs insurance companies when child is emergently transferred with subsequent discharges and reviews need for new authorization.
Additional duties assigned.
Qualifications:Experience: 2+ years of experience in healthcare registration, medical billing or high-volume customer service role. Experience in a pediatric or rehabilitation environment a plus.
Technical Skills: Proficiency with EMR (e.g. Meditech, Phreesia), Microsoft Office Suite (Outlook, Teams, Excel, Powerpoint, OneNote, Word), Adobe Acrobat, knowledge of medical terminology and ICD-10/CPT coding basics.
Communication: Excellent verbal and written communication skills with the ability to remain calm and professional in a fast-paced clinical setting. Fluency in English required. Bilingual in Spanish a plus.
Education, Licensure, and Certification:Education: High School Diploma from an accredited institution in the U.S. or equivalent required. Associates degree in a healthcare major preferred.
Physical Requirements:Blythedale Children's Hospital is an Equal Opportunity Employer (EOE).