Admissions Counselor

Join Our Mission to Create Joy and Heal Generations!

Admissions Counselor

Work Schedule / Pay Range

• Part-time position with 16 – 24 hours/week + requires weekend work
• Hourly rate between $25 - $32/HR

About the Job:

At Embark Behavioral Health, we are dedicated to combating the rising rates of suicide, depression, and anxiety through exceptional mental health treatment. Our Residential Programs provide a structured, therapeutic environment where individuals can receive comprehensive, around-the-clock care and support.

The Admissions Counselor plays a vital role in shaping the first experience for individuals seeking care, serving as a trusted guide through the admissions and intake process. This role requires compassion, professionalism, and attention to detail to support prospective clients and families during a critical decision-making period. The Admissions Counselor works collaboratively with clinical, financial, and operations teams to ensure a smooth, timely, and compliant transition into residential services.

Responsibilities:

• Provide leadership and oversight of the admissions process, ensuring timely, accurate, and client‑centered responses to inquiries from families, referral sources, and professionals.
• Oversee and support completion of level‑of‑care assessments, consents, verifications of benefits (VOBs), good faith estimates (GFEs), payments, biopsychosocial assessments (BPS), suicide risk assessments, safety plans, and treatment plans, as appropriate.
• Direct insurance verification workflows and financial discussions to ensure compliance, transparency, and a positive admissions experience.
• Ensure accurate, complete, and up‑to‑date documentation within the admissions and electronic health record systems.
• Manage and optimize intake workflows, paperwork completion, and adherence to admissions protocols and timelines.
• Collaborate closely with clinical, medical, and program leadership to support smooth transitions from inquiry to admission and into care.
• Review and approve assessment summaries and ensure appropriate communication with internal stakeholders.
• Build and maintain strong relationships with referral partners and represent the organization in virtual outreach activities, meetings, and conferences.
• Coordinate and host virtual tours, informational sessions, and consultations for prospective families and referral partners.
• Ensure strict adherence to confidentiality, HIPAA, and all applicable state and organizational compliance standards.
• Lead participation in admissions team meetings, training initiatives, and cross‑departmental collaboration to enhance performance and service quality.

• Master's degree in psychology, Counseling, or Social Work is preferred but not required.
• Sales and marketing experience are preferred but not required.
• Prior admissions experience preferred but not required
• Knowledge of DSM-V disorders and other pertinent issues facing clients and their families.
• Preferred experience in an inpatient or residential setting.
• Knowledge of database management.
• Skill in verbal and written communication.
• Skill in problem solving, prioritizing, and decision making in a complex environment with competing priorities.
• Skill in organization and time management.
• Ability to deliver superior customer service.
• Ability to work closely and collaboratively with other team members and departments.
• Ability to thrive in a fast-paced, results-oriented environment.
• Strong understanding of insurance processes, including VOB and financial counseling.
• Ability to maintain a calm demeanor when speaking with families in crisis.
• Other duties in alignment with the position assigned by the Admissions Director
• Must be able to pass drug and background.

We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

Embark does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws.