Admissions Counselor

The Chronicle of Higher Education

Indianapolis, IN

JOB DETAILS
SKILLS
Campus Recruiting, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Modeling, Data Quality, Detail Oriented, Driver's License, Financial Aid, Interpersonal Skills, Needs Assessment, Organizational Skills, Predictive Modeling, Presentation/Verbal Skills, Productivity Management, Recruiting Strategy, Sales Prospecting, Scholarship, Secondary School, Strategic Analysis, Strategic Planning, Team Player, Time Management, University/School Policies, Willing to Travel, Writing Skills
LOCATION
Indianapolis, IN
POSTED
2 days ago

Job DescriptionThe Admissions Counselor plays a key role in supporting the University's recruitment and enrollment efforts by providing exceptional service to prospective students and their families. This position manages a designated recruitment territory and is responsible for meeting goals related to student inquiries, applications, visits, and enrollment.Counselors represent the University at on- and off-campus events, including college fairs, high school visits, and campus visit days. They meet with students and families to provide information on academic programs, scholarships, study abroad, and campus life, helping each student understand how the University aligns with their goals.This role includes evaluating applications, reviewing academic credentials, and making recommendations in line with University policies. Counselors use a CRM system to track communication, maintain data accuracy, and inform strategic outreach through reporting and predictive modeling.The ideal candidate is highly organized, self‑motivated, and team‑oriented, with strong communication and interpersonal skills. A student‑centered mindset, attention to detail, and the ability to work with diverse populations are essential. Some evening and weekend work, along with travel, is required.Requirements / Minimum QualificationsDemonstrate professionalism, ethical behavior, and respect for students, families, colleagues, and community partners.Contribute positively to a collaborative admissions team by sharing ideas, supporting peers, and engaging in continuous improvement efforts.Adhere to all University policies, departmental procedures, and supervisor guidance, including expectations for attendance, punctuality, and conduct.Communicate effectively in person and in writing, with strong interpersonal skills.Possess high energy, strong organizational skills, and attention to detail.Demonstrated ability to work independently and as part of a team in a fast‑paced environment.Ability to present the University in a positive and professional manner to individuals and groups on and off campus.Valid driver's license required. Willingness and ability to travel regionally and work evenings and weekends as needed.Bachelor's degree required.Experience with Slate CRM systems and/or data‑informed decision‑making preferred.Essential FunctionsStudent Recruitment & Relationship ManagementServe as the primary point of contact for prospective students and families within an assigned territory.Provide personalized counseling on admissions, scholarships, financial aid, and academic programs.Develop and maintain relationships with high school counselors. Communicate regularly regarding student applicants and visit opportunities.Represent the University at high school visits, college fairs, community events, and other external engagements.Communicate regularly and effectively with prospective students and their families through email, phone, text, virtual, and in‑person meetings.Maintain accurate and timely records using the University's CRM system to ensure data integrity and effective communication.Territory & Event ManagementMonitor strategic goals for assigned territory, including applications, admits, and enrolled students.Coordinate and participate in on‑campus recruitment events, such as Preview Days, Scholarship Competitions, and Info Sessions.Strategically plan and execute off‑site travel and recruitment visits, managing time and productivity independently.Invite key influencers (e.g., school counselors) to visit campus or attend special events.Application Review & Enrollment StrategyReview and evaluate student applications, academic records, and transcripts using institutional guidelines.Use predictive modeling, historical data, and CRM insights to inform recruitment and outreach strategies.Assess prospective student needs and align them with University offerings and support services.Make recommendations on admissions decisions based on academic preparation and University policy.BenefitsMedical InsuranceVision InsuranceDental InsuranceLife InsuranceTuition DiscountRetirement Savings Plan - 403BPaid Vacation and Sick Time AccrualsPaid Holiday time and additional University days offEmployee Discounts & ServicesFree ParkingOnsite Health & Wellness CenterEqual Opportunity Employer StatementThe University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by TitleIX.#J-18808-Ljbffr

About the Company

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The Chronicle of Higher Education