Admissions CRM / Slate Administrator

UMass Chan Medical School

Job Title: Admissions CRM / Slate Administrator

Job Type: Full-Time

Union Code: Non Union Position - W60- Non Unit Professional

Num. Openings: 1

Post Date: Jan. 19, 2026

Work Location: 100% Remote

Salary Minimum: USD $95,000.00/Yr.

Salary Maximum: USD $105,000.00/Yr.

Job Summary:

Under the general direction of the Academic IT Leadership, the Admissions CRM / Slate Administrator is primarily responsible for administering the Schools CRM system, Slate by Technolutions. The position will serve as the primary point of contact for admissions staff in the School of Medicine, Graduate School of Nursing, and Graduate School of Biomedical Sciences and other constituents to provide support for Slate.

Essential Functions:

• Oversees recurring and ad-hoc imports and exports, process automation, regular file transfers between Slate, PeopleSoft, and centralized application services (CAS), and other tasks to ensure system performance and maximize system efficiency.
• Designs, tests, formats, quality assures, and analyzes standard, customized, and ad hoc management reports as needed to support emerging initiatives at all phases of admissions funnels.
• Assists with analysis of data and statistics/projections as needed.
• Creates and implements queries and processes to enable professional and operations staff to perform their daily responsibilities most efficiently and accurately.
• Supports, in conjunction with admissions liaisons, daily functions and processes for 6,000+ applications including student record maintenance.
• Oversees all data operational activities, including implementation, processes, trainings, and procedures of Slate.
• Applies technical expertise to support functionality and develop solutions for Slate, including reporting and analysis of system data.
• Ensures that data related to prospective students is collected, entered and maintained in a manner that effectively supports student relationship management and increases applicant yield.
• Assists in mining relevant data from Slate for use in data-driven decision making.
• Serves as the functional lead of Slate, liaises with internal and external CRM support providers, including admissions departments, University I.T. and Technolutions to test new functionality and upgrades to Slate as well as data security and integrity measures.
• Leads and leverages the expertise of admissions staff and technology partners to ensure applicant information at all stages of enrollment funnel is captured and managed strategically and in support of meeting enrollment goals.
• Supports all Slate needs of the admissions teams, including but not limited to travel, events, application management, admission reading, portal building and decision letters.
• Collaborates with the Lead Admissions Marketing Specialist to develop, launch, and update communications using multi-channel outreach as needed for effective, competitive marketing and recruiting.
• Documents processes, develops procedure manual, and provides support and CRM training to staff on an ongoing basis for the professional development of users.

Required Qualifications:

• Bachelors degree in a related field required.
• Masters degree preferred.
• Minimum of 3 years of experience in higher education or comparable field.
• Experience with development and management of Slate.
• Experience with the import and export of data preferred.
• Excellent technical, interpersonal, communication, organization and time management skills.
• Must possess a professional and service-oriented demeanor, including composure, tact, diplomacy, and discretion.
• Ability to work efficiently and calmly in a detailed oriented manner and deadline-driven environment.
• Demonstrated skills in prioritizing assignments to complete work in a timely fashion and ability to anticipate and plan for cyclical activities.
• Demonstrated knowledge of web development languages HTML and CSS. Experience with additional technical languages such as JavaScript, SQL, and XML preferred.
• Data management, including security and integrity, experience.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to work with diverse groups and populations.

Benefits and Total Rewards:

• Paid time off
• Medical, dental, and vision coverage
• Participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan
• Comprehensive Total Rewards package

How to Apply:

Email: HRTalentAcquisition@umassmed.edu Phone: 508-856-5260

About UMass Chan Medical School:

UMass Chan Medical School is committed to advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. We lead in education, research, health care delivery, and public service. Your lifes work is more than a career. Its an expression of your passion, intellect, skill, and drive. UMass Chans commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.