Summary/Objective
As part of the Enrollment Management team, the Admissions Data & Communications Processor reports to the Director of Admissions Data Processing and supports the University's mission and strategic enrollment goals through the timely and accurate processing of student data, admissions records, and communications.
Essential Job Duties
- Assist in managing and maintaining Technolutions Slate Customer Relationship Management (CRM) Software
- Process information requests from prospective students, university friends, guidance counselors, parents, and churches
- Accurately process and/or evaluate admissions documents like transcripts or test scores in accordance with university policies
- Assist with generating operational reports, mailing lists, dashboards, and enrollment metrics as requested
- Support data requests from admissions staff from all campuses and other university departments such as the registrar, student life, and financial aid
- Execute and monitor email, SMS, and print communication campaigns to prospective students
- Assist in administrative tasks for the Director of Admissions Data Processing & Vice President for Enrollment Management
- Ensure the accuracy and integrity of student records through routine data validation, auditing, and quality assurance procedures
- Maintain compliance with FERPA and university policies regarding student records, data privacy, and confidentiality
- Demonstrate a Christian lifestyle consistent with the University's mission and values and adherence to Southwest Baptist University's Principles and Expectations
- Maintain regular attendance and punctuality
- Perform other duties as assigned
Supervisory Responsibility
None
Position Requirements
Education, training, or experience needed to effectively perform the job. An equivalent combination of education, training, and experience will be considered. Knowledge, skills, and abilities may be representative, but not all-inclusive, of those commonly associated with this position.
Required
- A high school diploma or GED
- Strong attention to detail and accuracy.
- Ability to operate (or willingness to learn) technical enrollment software like Technolutions Slate or Ellucian Colleague
- Excellent organizational skills
- Ability to operate standard office equipment such as copiers, scanners, printers, and related technology.
- A working knowledge of Microsoft Office
- Ability to provide a high level of customer service, confidentiality, and professionalism
- Strong commitment to personal and professional integrity, growth, and development
- Affirm without reservation the University's Mission, Vision, and Core Values
Preferred
- Bachelor's degree
- Prior experience with Technolutions Slate or similar CRM
- 2 or more years of office management and/or customer relations
- Thorough understanding of a Christian, liberal arts mission and education
- Ability to relate to and communicate effectively with internal and external constituents of various levels and diverse backgrounds
- Excellent written and verbal communication skills
Work Environment
Knowledge or atmospheric conditions commonly associated with the performance of the functions of this job
- Typical office environment. Must be available to work varied hours and attend activities away from the office.
Physical Abilities
Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
- Must be able to sit or stand for extended periods of time.
- Occasionally move about the office to access file cabinets, office machinery, etc.
- Constantly operate a computer and other office productivity machinery, such as a copy machine and computer printer.