Position Summary Responsible for building and developing the Skilled Nursing and Assisted Living census and quality mix by providing prospective residents and/or responsible parties with appropriate information and assistance regarding admission to Skilled Nursing and Assisted Living. Essential Duties and Responsibilities Overall responsibilities - Handles walk in or telephone inquiries and invites referral sources to Skilled Nursing and Assisted Living
- Follows up on inquiries by conducting tours of the center, completing inquiry forms for admission paperwork, and providing all inquiries with brochures about nursing home, Medicare facts, and room rates
- Reviews referrals, assisting with patients/guardians/advocates interviews to secure all necessary information and paperwork as needed for admitting to the facility
- Contacts Billing Specialist to confirm insurance eligibility
- Submission of pre-admission insurance authorization and updates until resident discharge
- Completes a criminal background check for all new patients and residents prior to admission using the Identified Offenders data base
- Gathers nursing information from outside social worker and floor nurse at hospital
- Utilizes sales skills and persuasive techniques to obtain desired admissions to Skilled Nursing and Assisted Living
- Maintains and distributes daily census
- Uses formal waiting list policy and keeps future reservations for residents
- Reviews list of unoccupied beds and makes pre-admission reservations according to type of case and accommodation required
- Maintains direct knowledge of served market areas, resident origin, and major referral source
- Maintain records of activities (REPs)
- Follows Montgomery Place procedures to work with Administrator and Director of Nursing to follow prospects and referrals through the admission process
- Uses formal application to screen residents financially
- Visits prospective residents in the hospital or other facilities and make assessment regarding his/her suitability for admission in the nursing center
- Contacts Social Services Department to verify eligibility
- Contacts insurance companies to determine or verify coverage
- Assists Social Services with meeting families, meet with all residents and/or families during admission to sign paperwork and record key information
- Explains differences in rates and charges to residents desiring changes of accommodations, and arrange for the change
- Explains services and nursing home policy regarding payment of bills
- Inspects resident’s room prior to admission; notify particular wing to expect resident and arrange for escort to room
- Consults with Administrative, Director of Nursing, Rehab Director, and other departments as needed regarding a referral eligibility
- Works with organizations in bundle payment programs and those in preferred provider networks (i.e. hospital and home health); increase participation in preferred provider networks
General Responsibilities - Adhere to the policies and procedures of the business with the highest practical standards
- Participate in and maintain current status on all training and education required by the company
- Communicate effectively with all members of the staff and business partners
- Provide feedback to others for continuous quality improvement of the entire organization
- Openly accept feedback from others for the continuous quality improvement of the entire organization
- Escalate issues when there is appearance that business standards of quality are not present
- Comply with all rules and regulations of the organization, including HIPAA and safety
- Perform other duties as assigned
Job Requirements/Specifications Education and Experience:The requirements listed below are representative of the knowledge, skill, and/or ability required. Required: - High school diploma or equivalent work experience
- 3 or more years’ experience in nursing facility admissions
- Ability to travel locally up to 25% of time to visit hospitals and other health care facilities
- Ability to work weekends and holidays
Preferred: - Bachelor’s degree
- Sales experience
Essential Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Strong communication, interpersonal and organizational skills
- Detail orientation
- Ability to manage multiple priorities
Language Skills - Ability to read, write and speak English proficiently
Physical Demands:The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is regularly required to talk and hear
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Entire building, including resident rooms and common areas
- The noise level in the work environment is usually low
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. All employees are required to supply Montgomery Place with a working personal cell phone number at which they may receive, and do not opt out of receiving, work-related notices and communications. Failure to supply Montgomery Place with a working cell phone number and/or opting out of receiving such work-related notices and communications shall result in the employee being taken off the schedule and will render the employee ineligible to work for any period during which employee is incapable of receiving, or unwilling to receive, such work-related notices and communications. I have read and understand this explanation and job description. Signature:_________________________________ Date:________________________ Job Title: Admissions Director Department: Admissions Reports to: Administrator FLSA Status: Exempt
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