What you'll bring to the team:
Be the first smile. Set the tone. Lead the fun.
As an Admissions Lead, you’re not just supporting a front desk — you’re owning the first impression of the entire guest experience. Every family’s day starts with your team, and you’ll make sure it starts strong.
This is a support role, where you’ll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly.
Qualifications & Experience:
What You’ll Do
You’ll balance real-time leadership + guest experience ownership every shift:
- Lead daily Admissions operations to ensure smooth, safe, and efficient guest entry
- Assign, support, and motivate front-line team members throughout the day
- Own the guest arrival experience — ensuring energy, efficiency, and service standards are consistently met
- Actively manage queues and guest flow during peak periods
- Step into host roles as needed and lead by example on the floor
- Deliver exceptional guest service and confidently handle guest recovery situations
- Coach, train, and develop team members to elevate performance and engagement
- Support training across safety, service standards, and operational procedures
- Maintain compliance with health, safety, and operational standards
- Partner with other departments to ensure a seamless guest journey across the attraction
- Assist with scheduling, inventory, and daily operational support
What We’re Looking For
We’re looking for a high-energy, people-first leader who thrives in a fast-paced environment:
Required:
- Experience in guest service, hospitality, retail, or attractions
- Previous experience leading, coaching, or training a team
- Strong communication and problem-solving skills
- Ability to stay organized and calm in a high-volume environment
- Comfort using POS systems and basic technology
- Flexible availability, including weekends and holidays
- High school diploma or GED
Preferred:
- Experience in theme parks, entertainment, or high-traffic venues
Benefits:
Why You’ll Love Working Here
The Perks of the Magic
- Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
- Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
- ️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
- Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
- 401(k) Savings Plan: Build your future with our company-matched retirement program.
- Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
- Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
Pay Range:
USD $15.98/Hr.