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Admissions Manager

Seattle Humane

Bellevue, WA

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JOB DETAILS
SALARY
$33.50–$36.50 Per Hour
SKILLS
Animal Adoptions, Animal Care, Animal Shelter, Budget Management, Budgeting, CPR Certification, Calculators, Capacity Management, Communication Skills, Copying Machines, Customer Support/Service, Detail Oriented, Direct Mail, Disease, Diversity, Driver's License, Establish Priorities, Fax Machines, First Aid, High School Diploma, Injections, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Medical Products, Medication Administration, Multilingual, Negotiation Skills, Newsletter, Operational Communications, Operations, Operations Management, Organizational Skills, PC (Personal Computer) Systems, Past Due Accounts, People Management, Performance Goal Setting, Philosophy, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Management, Program Evaluation, Psychiatry and Mental Health, Regulations, Safety Compliance, Safety/Work Safety, Staff Training, Standard Operating Procedures (SOP), Strategic Planning, Time Management, Training/Teaching, Veterinary Medicine, Volunteer Management, Writing Skills
LOCATION
Bellevue, WA
POSTED
Today

BENEFITS:

  • Health, dental, vision and more
  • 3 weeks paid time off + 10 paid holidays
  • 403b with employer match
  • Check out our full list of benefits and perks HERE
Non-Exempt role - Starting Wage: $33.50-36.50/hour

POSITION SUMMARY:

The Admissions Manager is responsible for the oversight of animal admission into Seattle Humane, which includes the coordination of transferring in animals for adoption for other animal welfare organizations and the intake of surrendered pets from the public. Efforts are focused on being a resource for adoptable pets in our community who are unable to stay with their family, on decreasing lifesaving gaps, and building reliable incoming sources of pets for our adopters. The Admissions Manager works under the direction of the Senior Operations Manager; Admissions and Behavior to deliver the department's budgetary and strategic goals. They play a lead role in developing, implementing, and evaluating department programs and services. The Admissions Manager provides leadership, supports the mission, goals and philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:
  • In conjunction with Senior Operations Manager; Admissions and Behavior provide strategic direction for intake procedures, pathway planning, and population diversity goals for transferred and surrendered pets
  • Monitor intake trends and provide feedback and oversight regarding intake decisions.
  • Work in collaboration with other Animal Care Managers in managing the intake process, including animal population and capacity planning, ensuring smooth operations.
  • Participate in discussions regarding current animal populations, providing insights, data, and recommendations as needed.
  • Directly supervise the Admissions Supervisor
  • Work with Admissions Supervisor to supervise Admissions Coordinators, including hiring, training, scheduling, setting performance goals
  • Maintain department compliance with any safety, health and labor regulations
  • Function as Volunteer Caption for Admissions Volunteers
  • Collaborate daily with other Operations departments to address interdepartmental needs and animal cases.
  • Write or edit communication when appropriate, such as, but not limited to, memos, newsletters, SOPs, and grants for operational needs
  • Prepare and submit department reports and/or other data as requested, including, but not limited to, monthly statistics, board reports, and grant/fund tracking documentation
  • Submit department budget requests; follow established annual budget amounts for assigned department accounts.
  • Other duties as assigned
Secondary Responsibilities:
  • Promote a positive and cooperative work environment, fostering mutual respect and open communication.
  • Continuously contribute to the improvement of shelter services, programs, and workplace conditions by participating in meetings and offering ideas.
  • Ensure timely reporting of health, safety, or behavior concerns to maintain a secure and well-functioning department.
Supervisory Responsibility:
  • Directly supervise the Admissions Supervisor and indirectly the Admissions Coordinators through leadership to all team members and volunteers. Foster an environment of support, growth, and accountability.
COMMUNICATIONS/INTERPERSONAL CONTACT:
  • Regular communication with Senior Operations Manager; Admissions and Behavior regarding concerns, ideas, and updates
  • Daily close collaboration and communication with other Operations departments regarding interdepartmental concerns and needs, as well as animal cases
  • Daily communication with all staff and volunteers in person, or through email, written procedures, memos, or direct mail
  • Regular contact with clients in person, or through telephone, email or direct mail
  • Regular contact with other animal welfare agencies
  • May act as representative of Seattle Humane for donor and media events
COMPLEXITY:

A high degree of independent judgment is required. The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on the agency goals and objectives. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. The ability to motivate, negotiate, and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:
  • At least 2 years experience working in an animal welfare setting
  • At least 2 years of supervisory or managerial experience
  • Customer service experience required, particularly with clients in highly emotional and stressful situations
  • Knowledge of Trauma-informed care practices preferred.
  • Previous experience supervising and/or training staff and volunteers required
  • Must have excellent oral communication skills
  • Must be able to write clearly and listen effectively
  • Must possess organizational and planning skills to determine work priorities and effectively manage a budget
  • Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information
  • Must have at least two years of employment in an animal shelter or related animal welfare experience
  • Experience with PetPoint preferred
  • Customer service experience highly preferred
LICENSES/CERTIFICATES REQUIRED:
  • High school graduate or GED
  • Capable of being certified in (human) CPR/first aid and mental health first aid
  • Valid Washington State driver's license with good driving record
PHYSICAL/MENTAL REQUIREMENTS:
  • Must be comfortable administering medications and injections
  • Must be able to have difficult conversations with staff, volunteers, clients, and other shelters regarding placement options and euthanasia in a sensitive manner
  • Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration
  • Must be able to stand for long periods of time and must be able to walk quickly
  • Must be able to restrain cats and dogs for medical, and perform general animal handling
  • Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
  • Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic
  • Bilingual a plus
WORKING CONDITIONS:

General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.
  • Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, syringes, animal restraint equipment, muzzles, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees, and animal dryers. Frequent use of shelter vehicles and occasional use of dog fight equipment.
  • Chemical Interaction: A wide variety of cleaners, disinfectants, detergents, and medical products are used on a daily basis. Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff memberfor the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available forreview. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
  • Work Hours: Full-time, non-exempt position. 40 hours per week scheduled. Schedule may vary depending on department staff coverage needs, holidays, or emergencies. Must be available evening and/or weekend hours, as well as for emergency calls.


LOCATION:

The position works in an onsite capacity, in the Bellevue, WA office.

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to Seattle Humane's Core Values:

Collaboration

Compassion

Accessibility

Respect

Adaptability

WHO WE ARE:

Seattle Humane is more than a shelter; we're a community resource center. We're meeting the increasing need for pet owner support services so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy and services, we strive to ensure that animal companionship is accessible to all.

Equal Opportunity Statement

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.

About the Company

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Seattle Humane

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