Admissions Manager

Admissions Manager
Job Number: 26-01401
 
Be at the forefront of innovation. ECLARO is looking for an Admissions Manager for our client in Washington, DC.  
 
ECLARO’s client is a prestigious research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Admissions Manager, Graduate & Executive Degree Programs Admissions at Client supports all activities related to the smooth and effective recruitment, admissions, and enrollment of incoming students across all degree programs within the Graduate & Executive Degree Programs Admissions team.
• This includes managing admissions inboxes, conducting follow-up calls, supporting recruitment events, and reviewing applications.

• This role also serves as a critical point of contact throughout the applicant life cycle, ensuring accurate and timely processing of application files from initial document verification through committee review and final decision communication.
• The Admissions Manager plays a key role in enhancing the applicant experience and supporting enrollment yield through responsive, professional communication and close attention to detail.

• Manage assigned admissions inboxes and phone inquiries, and conduct follow-up calls with prospective
• students, responding within 24 hours and rerouting as needed.
• Support the planning and execution of on-campus, off-campus, and virtual recruitment events.
• Maintain admissions databases to accurately track applicants and application status.
• Perform first review and processing of all applications, including document verification, GPA calculations, and preparation of files for Admissions Committee review.
• Deliver admissions decisions in a timely manner, respond to follow-up inquiries to support yield, and refer applicants to other campus offices as appropriate.
• Inbox and communication management:
  • Monitor assigned admissions inboxes throughout the business day, responding to email and phone inquiries within 24 hours.
  • Triage inquiries by topic (application status, requirements, deadlines, financial aid, etc.) and route to the appropriate team member or campus office when outside scope.
  • Maintain a consistent, professional tone in all applicant-facing communications, using approved templates where available.
• Prospective student outreach:
  • Conduct outbound follow-up calls with prospective students at key points in the funnel (inquiry, incomplete application, admitted/not yet enrolled).
  • Answer questions on program curriculum, application requirements, deadlines, and enrollment steps; escalate complex questions to the Assistant Dean or program directors as needed.
  • Document call outcomes and next steps in the CRM.
• Database and application tracking:
  • Maintain accurate, up-to-date applicant records in the admissions database, including status changes, document receipt, and decision outcomes.
  • Run and review regular status reports to flag stalled or incomplete files for follow-up.
  • Support data hygiene efforts (correcting duplicate records, updating contact information, etc.).
• Event support:
  • Assist with planning logistics for on-campus, off-campus, and virtual recruitment events.
  • Staff events as needed, greeting attendees and answering general admissions questions.
  • Track event attendance and follow up with attendees post-event to keep them moving through the pipeline.
• Application processing and file review:
  • Perform document check review of submitted applications.
  • Verify receipt of all required documents (transcripts, test scores, letters of recommendation, resume, essays).
  • Calculate and verify GPAs from submitted transcripts.
  • Verify degree conferral and confirm authenticity of official documents and test scores.
  • Compile and organize complete applicant files for distribution to the Admissions Committee.
  • Track committee review status and follow up to ensure timely turnaround on decisions.
• Decision processing and communication:
  • Process admissions decisions accurately and in a timely manner.
  • Respond to post-decision follow-up questions to support yield (e.g., enrollment deposit steps, next-step timelines).
  • Refer applicants to other campus offices (financial aid, international student services, registrar, etc.) as appropriate.

• Familiarity with MS Word and Excel
• Outstanding verbal and written communication skills
• Outstanding interpersonal abilities and a poised, professional demeanor
• Ability to exercise good judgment in maintaining confidential data
• Critical ability to multi-task, prioritize and execute
• Critical eye for detail
• Confidence to take initiative, ask questions and make recommendations with the end goal of process improvement and customer satisfaction
• Team player
• Strong preference for experience in a higher education admissions environment and/or experience with Salesforce

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Lester Candilado
jan.candilado@eclaro.com
6466800168
Lester Candilado | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.