Admissions Onboarding Specialist

Posting Details

Posting Summary

Working Title Admissions Onboarding Specialist Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29700175 Agency Germanna Community College Division Germanna Community College (Div) Work Location Spotsylvania - 177 Hiring Range $49,717-$62,422 plus Full State Benefits Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday-Friday: 8:00AM to 5:00 PM

Or as scheduled

Sensitive Position No Job Description

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking and many other activities.

Germanna Community College is seeking two (2) full-time Admissions Onboarding Specialists within the Office of Enrollment Services. One position will be located at the Stafford County Center (10 Center Street, Stafford, VA 22554), and one position will be located at the Fredericksburg Area Campus (10000 Germanna Point Drive, Fredericksburg, VA 22408).

The Admissions Onboarding Specialist serves as a vital resource, advocate, and guide for prospective and current students, providing high-quality, student-centered support throughout the admissions, onboarding, enrollment, and registration process. Utilizing a holistic Culture of Care model and case management approach, this position serves as a primary point of contact from initial inquiry through successful enrollment, helping students navigate college processes, overcome barriers, and connect with the resources needed to achieve their educational goals.

As a frontline representative of Enrollment Services, the Admissions Onboarding Specialist provides proactive outreach, monitors student progress through enrollment milestones, responds to inquiries, and collaborates with Financial Aid, Academic Advising, Testing Services, Student Accounts, Workforce Development, and other campus partners to ensure seamless student experience. Through personalized guidance and support, this position helps reduce the time between a student's interest in attending college and their successful enrollment.

In addition to supporting academic enrollment, the Admissions Onboarding Specialist assists students pursuing workforce and credential-based training opportunities through Lumens/WES or similar workforce enrollment platforms. Responsibilities include assisting students with profile creation, account access, enrollment navigation, course registration support, and connecting students with Workforce Development staff for program-specific advising, funding opportunities, and credential pathway information.

Successful candidates will demonstrate a commitment to student success, exceptional customer service and communication skills, strong problem-solving abilities, and the ability to thrive in a fast-paced environment focused on enrollment growth, student engagement, and access to educational opportunities.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• At least two (2) years of experience in higher education, admissions, enrollment management, student services, customer service, workforce enrollment services, or a related field; or an equivalent combination of education, training, and experience demonstrating the knowledge, skills, and abilities required for the position.
• Demonstrated experience providing advising, onboarding, enrollment, case management, customer support, or student success services in a higher education, workforce, or other credentialing environment.
• Experience assisting individuals through complex processes requiring multiple steps, deadlines, and institutional requirements.
• Strong customer service, communication, interpersonal, and relationship-building skills with the ability to work effectively with diverse populations.
• Experience utilizing technology systems, databases, CRM platforms, student information systems, and Microsoft Office applications.
• Ability to identify barriers, problem-solve, and connect students with appropriate resources and services to support successful enrollment.
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a fast-paced, student-focused environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Ability to communicate policies, procedures, enrollment requirements, and next steps in a clear, supportive, and student-friendly manner.
• Ability to work independently and collaboratively as a member of a student-centered team.
• Ability to work occasional evenings and weekends to support recruitment, orientation, enrollment, workforce, and community engagement activities.

Additional Considerations

• Bilingual (Spanish).
• Experience working in a community college environment.
• Experience using Student Information System (SIS), Navigate, Salesforce, or similar student success technologies.
• Experience using Lumens/WES or similar workforce enrollment platforms to support student onboarding, enrollment, registration, and credential-based course participation.
• Knowledge of admissions, onboarding, registration, financial aid, workforce development, and student support services.
• Experience conducting outreach campaigns, enrollment conversion initiatives, and case management with prospective students.
• Experience supporting workforce, continuing education, credential, certification, apprenticeship, or career training programs.
• Experience assisting students with online applications, account activation, identity verification, and enrollment-related technology systems.
• Knowledge of workforce funding opportunities, FastForward programs, or other continuing education funding resources.
• Intermediate Excel and data reporting skills.
• Experience utilizing artificial intelligence tools, automation, or emerging technologies to improve student services, communication, and operational efficiency

Operation of a State Vehicle No Supervises Employees No Required Travel

Travel between campuses can be required.

Posting Detail Information

Posting Number CLS_4548P Recruitment Type Agency Employee Only - E Number of Vacancies 2 Position End Date (if temporary) Job Open Date 07/01/2026 Job Close Date 07/06/2026 Open Until Filled Agency Website https://germanna.edu/ Contact Name Joshua Cave Email jcave@germanna.edu Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Please Note:At this time, only current GCC employees are eligible to apply for this position.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97692

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current Germanna employee? (This position is only open to current GCC employees. If you are not a current GCC employee, your application will not be considered.)

• Yes

• No

• • I understand that this position is located in Virginia and I must reside within a reasonable commuting distance or be willing to relocate to ensure consistent, reliable attendance.

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Unofficial Transcripts
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)