Admissions Onboarding Specialist

Title: Admissions Onboarding Specialist

Agency: Germanna Community College

Location: Spotsylvania - 177

FLSA: Exempt

Hiring Range: $49,717-$62,422 plus Full State Benefits

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking and many other activities.

Germanna Community College is seeking two (2) full-time Admissions Onboarding Specialists within the Office of Enrollment Services. One position will be located at the Stafford County Center (10 Center Street, Stafford, VA 22554), and one position will be located at the Fredericksburg Area Campus (10000 Germanna Point Drive, Fredericksburg, VA 22408).

The Admissions Onboarding Specialist serves as a vital resource, advocate, and guide for prospective and current students, providing high-quality, student-centered support throughout the admissions, onboarding, enrollment, and registration process. Utilizing a holistic Culture of Care model and case management approach, this position serves as a primary point of contact from initial inquiry through successful enrollment, helping students navigate college processes, overcome barriers, and connect with the resources needed to achieve their educational goals.

As a frontline representative of Enrollment Services, the Admissions Onboarding Specialist provides proactive outreach, monitors student progress through enrollment milestones, responds to inquiries, and collaborates with Financial Aid, Academic Advising, Testing Services, Student Accounts, Workforce Development, and other campus partners to ensure seamless student experience. Through personalized guidance and support, this position helps reduce the time between a student"s interest in attending college and their successful enrollment.

In addition to supporting academic enrollment, the Admissions Onboarding Specialist assists students pursuing workforce and credential-based training opportunities through Lumens/WES or similar workforce enrollment platforms. Responsibilities include assisting students with profile creation, account access, enrollment navigation, course registration support, and connecting students with Workforce Development staff for program-specific advising, funding opportunities, and credential pathway information.

Successful candidates will demonstrate a commitment to student success, exceptional customer service and communication skills, strong problem-solving abilities, and the ability to thrive in a fast-paced environment focused on enrollment growth, student engagement, and access to educational opportunities.

Minimum Qualifications:

• At least two (2) years of experience in higher education, admissions, enrollment management, student services, customer service, workforce enrollment services, or a related field; or an equivalent combination of education, training, and experience demonstrating the knowledge, skills, and abilities required for the position.
• Demonstrated experience providing advising, onboarding, enrollment, case management, customer support, or student success services in a higher education, workforce, or other credentialing environment.
• Experience assisting individuals through complex processes requiring multiple steps, deadlines, and institutional requirements.
• Strong customer service, communication, interpersonal, and relationship-building skills with the ability to work effectively with diverse populations.
• Experience utilizing technology systems, databases, CRM platforms, student information systems, and Microsoft Office applications.
• Ability to identify barriers, problem-solve, and connect students with appropriate resources and services to support successful enrollment.
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a fast-paced, student-focused environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Ability to communicate policies, procedures, enrollment requirements, and next steps in a clear, supportive, and student-friendly manner.
• Ability to work independently and collaboratively as a member of a student-centered team.
• Ability to work occasional evenings and weekends to support recruitment, orientation, enrollment, workforce, and community engagement activities.

Additional Considerations:

• Bilingual (Spanish).
• Experience working in a community college environment.
• Experience using Student Information System (SIS), Navigate, Salesforce, or similar student success technologies.
• Experience using Lumens/WES or similar workforce enrollment platforms to support student onboarding, enrollment, registration, and credential-based course participation.
• Knowledge of admissions, onboarding, registration, financial aid, workforce development, and student support services.
• Experience conducting outreach campaigns, enrollment conversion initiatives, and case management with prospective students.
• Experience supporting workforce, continuing education, credential, certification, apprenticeship, or career training programs.
• Experience assisting students with online applications, account activation, identity verification, and enrollment-related technology systems.
• Knowledge of workforce funding opportunities, FastForward programs, or other continuing education funding resources.
• Intermediate Excel and data reporting skills.
• Experience utilizing artificial intelligence tools, automation, or emerging technologies to improve student services, communication, and operational efficiency