Admissions Referral Intake Specialist

Position Summary

This position reports to Day Supervisor. Clinical professional responsible for reviewing referrals and facilitating the coordination of admissions, including but not limited to forensic referrals, maintaining relationships with county and state referral sources. Responsible for gathering necessary information and facilitating smooth transitions into the facility by coordinating with the Counseling and/or Nursing departments.

Objectives / Responsibilities

• Facilitate review process of potential admissions and referrals.
• Utilize phone calls and zoom for interviews of potential patients as appropriate.
• Maintain tracking system of referrals.
• Provide initial screening and level of care assessment for patients calling to be admitted.
• Collaborate with the Nursing, Medical or Psychiatric department leaders to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources. Strategically align admissions to optimize open beds in relation to census management.
• Responsible for reporting a one week snapshot perspective of anticipated admissions.
• Facilitate insurance verification process and secure appropriate funding. Perform benefit eligibility to ensure patient benefits are active at the time of admission. If needed, contact the Single County Authority to obtain county funding and completing necessary consents and paperwork in PA WITS.
• Collaborate with the Nursing, Medical or Psychiatric department leaders to ensure appropriate recommendations regarding pending referrals.
• Communicate projected admissions to designated internal representatives promptly.
• Assist the Nursing leaders with ensuring all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Serve as a community liaison and maintain existing partnerships with referral sources within the community. Responsible for identifying and partnering with new perspective community partners.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Respect patient confidentiality and privacy.
• Other related duties as assigned.

Disclaimer

This description is intended to describe the essential job functions, additional responsibilities required for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Educational Requirements

A Bachelor's degree required. A Social Work or Master's degree in a social services field (psychology, counseling, social work, sociology, or health administration) from a college or university accredited by the Council on social Work Education preferred.

Qualifications

Preferably, work experience would include some prior experience in the field of substance use disorders and mental health treatment. Experience in managed care pre-certification process, level of care assessments and utilization preferred.

Physical Requirements

Will require some travel to local community referral sources.