Accounts Receivable, Call Volume, Communication Skills, Criminal Justice, Customer Support/Service, Database Management Software/Systems (DBMS), Direct Mail, Diversity, Establish Priorities, Health Insurance, Healthcare, Higher Education, Information Technology & Information Systems, Inside Sales, Internet Application, Interpersonal Skills, Interviewing Skills, Lead Generation, Legal, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operations Management, Presentation/Verbal Skills, Retirement Plan, Sales, Scripting (Scripting Languages), Student Admissions, Team Player, Telephone Skills, Time Management, Training Program, Training/Teaching, Vision Plan, Writing Skills
ADMISSIONS REPRESENTATIVE - JOB DESCRIPTION Full-Time | Charter College
Position Overview The Admissions Representative (AR) is responsible for handling all inquiries received by the college including telephone, direct mail, and internet. This role requires a proven ability to manage calls in a professional yet conversational tone while building relationships with prospective students. The AR must also generate personally developed leads through current students, outside resources, and referrals. This position reports to the Director of Admissions, Campus President, or Operations Manager.
Duties and Responsibilities
- Adhere strictly to accrediting agency and U.S. Department of Education guidelines for proprietary school admissions
- Follow all policies outlined in the Admissions manual and Admissions Code of Conduct
- Conduct high call volume in a fast-paced environment using established phone scripts
- Schedule and conduct admission interviews by phone, in person, or video
- Enroll qualified applicants and conduct follow-up procedures with enrolled and non-enrolled prospects
- Generate required quota of personally developed leads daily
- Enter all tasks and notes into CampusVue daily
- Track incomplete enrollment files to ensure deadlines are met
- Post all appointments on Outlook Calendar and respond to all emails
- Participate in orientations, admissions meetings, and all staff meetings
- Maintain a clean and professional work area
- Other duties as assigned
Job Qualifications and Skills
- Bachelor''s degree preferred
- 2 years minimum experience in a customer service related environment
- Inside Sales: 2 years (Required)
- Outbound Sales Calling: 2 years (Required)
- Ability to work effectively in a fast-paced, indoor sales environment
- Ability to work under pressure and respond with urgency
- Strong multitasking and prioritization skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Word, Excel, database software, and internet
- Knowledge of remote interpersonal communication tools and technologies
- Punctual, responsible, ethical, and a team player
- High school diploma or equivalent (Required)
Schedule
- Full-time | 8-hour shifts
- Varied shifts Monday-Friday: 8:00am-5:00pm, 9:00am-6:00pm, or 11:00am-8:00pm
- Saturday: 8:00am-5:00pm
Compensation
- Non-Exempt - Hourly
- $28.85/hr
Benefits
- 401(k)
- Dental, Health, and Vision insurance
- Health savings account & Flexible spending account
- Life insurance
- Paid time off
- Employee assistance program
- Employee discount
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
About Charter College Charter College is a private, independent institution of higher education offering career training programs in healthcare, business, legal, criminal justice, information technology, and select trade careers. We combine the best elements of liberal arts, university, and vocational education to create a unique and innovative experience tailored to our students'' needs.
Charter College is an Equal Opportunity Employer committed to diversity.