Accredited Business Accountants (ABA), Analysis Skills, Auditing, Autism, Best Practices, Business Services, Coaching, Communication Skills, Continuous Improvement, Customer Conversion, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Documentation, E Programming Language, Entrepreneurship, Establish Priorities, File Audits, Healthcare, Healthcare Administration, Homeland Security, Interpersonal Skills, Leadership, Maintain Compliance, Onboarding, Operations Management, Operations Processes, People Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Quality Assurance, Quality Assurance Methodology, Quality Metrics, Regulatory Compliance, Sales, Sales Management, Sales Operations, Salesforce.com, Scorecarding, Team Lead/Manager, Team Player, Training/Teaching, Website Conversion
Admissions Sales Manager – ABA Centers
Downtown Fort Lauderdale, FL HQ | Full-Time
This position is on-site in our Fort Lauderdale corporate office Monday-Friday.
Compensation: Base Salary and Commission
Who We Are
We are a leading and rapidly growing provider of Applied Behavior Analysis (ABA) therapy, committed to delivering life-changing outcomes for individuals with autism and their families.
Our mission is to deliver life changing outcomes for people with Autism, and their families, through rapid access to care - including diagnosis and individualized applied behavior analysis therapy. We achieve this mission by expanding access to high-quality, compassionate care while driving measurable results. We are guided by core values that define how we work every day, People First, The Joy Effect, Data-Driven Excellence, Disrupt with Purpose, Celebrate Uniqueness, and Resilient and Responsible, ensuring we prioritize those we serve, create meaningful connections, continuously improve outcomes, challenge the status quo, and hold ourselves accountable to the highest standards.
Recognition & Awards
Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:
- Inc. 5000 – 25th Fastest-Growing Private Company in America (2025).
- Financial Times – #5 on “The Americas’ Fastest Growing Companies.”
- EY Entrepreneur Of The Year® U.S. Overall.
- South Florida Business Journal’s Top 100 Companies.
- Florida Trend Magazine’s 500 Most Influential Business Leaders.
- Inc. Best in Business, Health Services.
About the Role
The Admissions Sales Manager leads the performance, coaching, and development of the Admissions team to drive successful conversions and deliver a high-quality family experience. This role oversees sales execution, quality assurance, training, and daily team support, while partnering closely with the Admissions Operations Manager to align team performance with operational processes and intake best practices.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
Key Responsibilities
- Lead, coach, and develop Admissions team members to drive strong conversion performance and quality interactions
- Provide ongoing training and onboarding support for new hires, including call coaching and process education
- Conduct regular QA audits on files, calls, and documentation to ensure accuracy, compliance, and quality standards
- Deliver real-time feedback and performance coaching based on KPIs, call reviews, and pipeline activity
- Partner with Admissions Operations Manager to ensure alignment between sales execution and operational workflows
- Monitor and improve conversion rates, engagement quality, and overall client experience
- Support the Director of Admissions with team performance management, escalations, and culture building
- Identify skill gaps and implement targeted training initiatives and development plans
- Act as the primary point of contact for day-to-day team support, questions, and issue resolution
- Reinforce accountability through performance tracking, scorecards, and consistent follow-up
- Assist in hiring, onboarding, and ramping new team members
- Promote a high-performance, positive, and team-oriented culture within Admissions
- Perform other duties as assigned by leadership
Requirements
- Bachelor’s degree in healthcare administration, business, or a related field
- 3+ years of experience in sales, admissions, or client-facing roles
- 2+ years of people management, coaching, or team leadership experience preferred
- Strong background in sales performance, conversion strategies, and customer experience
- Experience with QA processes, call coaching, and performance management
- Excellent communication, leadership, and interpersonal skills
- Ability to motivate, coach, and develop team members in a fast-paced environment
- Experience with CRM systems (Salesforce, ABA Connect) preferred
Benefits
Outstanding Benefits
- 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
- Generous 401(k) with up to 6% employer match
- 100% employer-paid maternity/paternity leave for up to 5 weeks
- Tuition reimbursement up to $2,500 per semester
- EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub
ABA Centers is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.
We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.