Admissions Supervisor

Baptist Memorial Health Care

Starkville, MS

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JOB DETAILS

SKILLS

Billing, Clinical Data Collection, Clinical Support, Communication Skills, Data Entry, Electronic Medical Records, Epic Systems, Federal Laws and Regulations, Financial Services, HIPAA (Health Insurance Portability and Accountability Act), Hospital, Leadership, MEDITECH, Maintain Compliance, Microsoft Office, Operations, Operations Management, Organizational Skills, Patient Care, Patient Registration, People Management, Performance Analysis, Performance Metrics, Procedure Development, Procedure Implementation, Process Improvement, Quality Metrics, Reporting Skills, State Laws and Regulations, Time Management, Training/Teaching

LOCATION

Starkville, MS

POSTED

3 days ago

Job Summary - Patient Access Supervisor

The Patient Access Supervisor at Baptist Memorial Hospital Oktibbeha County is responsible for managing the daily operations of patient access services, including admissions, registration, and insurance verification. This role ensures patients are greeted with compassion and professionalism while facilitating accurate and efficient data collection to support clinical and revenue cycle processes.

As a key member of the Patient Financial Services team, the Supervisor works closely with clinical departments, billing teams, and administrative leadership to uphold the hospital's commitment to quality care and service excellence. The role involves supervising front-line staff, optimizing workflow efficiency, ensuring regulatory compliance (HIPAA, EMTALA), and driving improvements in patient experience.

Key Responsibilities

Supervise and support staff in admissions, registration, and insurance verification for Baptist.
Oversee daily workflow to ensure timely and accurate patient registration and data entry
Conduct training and competency assessments for new and existing employees
Monitor staff performance and productivity using KPIs, accuracy audits, and patient feedback
Serve as a liaison between patient access, clinical departments, and revenue cycle staff
Resolve escalated patient concerns with professionalism and compassion
Maintain compliance with federal, state, and hospital regulations
Assist in developing and implementing procedures to reduce claim denials and improve financial outcomes
Prepare reports for departmental leadership on volumes, quality metrics, and process improvements

Qualifications

3+ years of experience in hospital-based patient access or revenue cycle functions
Previous supervisory or lead role experience strongly preferred
Working knowledge of EMR systems (e.g., Meditech, Epic, or similar) and Microsoft Office Suite
Excellent leadership, communication, and organizational skills
Strong understanding of insurance verification, and pre-authorizations

About the Company

Baptist Memorial Health Care

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