Job Description
- JOB SUMMARY/PURPOSE
- Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.
- DEPARTMENT DESCRIPTION
- The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.
- EXPERIENCE/EDUCATION/QUALIFICATIONS
- High school diploma or equivalent required.
- One (1) year Admitting Switchboard experience in a health care setting preferred.
- Two (2) years direct customer service experience preferred.
- KNOWLEDGE/SKILLS/ABILITIES
- Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
- Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
- Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
- Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients.
- Problem Solving: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
- PHYSICAL DEMANDS
Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)CLIMB - STAIRS
WALK - INCLINE
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
SQUAT Static (hold >30 sec)
SQUAT Repetitive
KNEEL (on knees)
PULL (0-20 pounds force)
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
LIFT (Overhead: 54" and above) 0 - 20 Lbs
BEND FORWARD at waist
PUSH (0-20 pounds force)
STAND
WALK - LEVEL SURFACE
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
REACH - Forward
REACH - Upward
PINCH Fingers
GRASP Hand/Fist
SIT
FINGER DEXTERITY
MANUAL DEXTERITY Hands/wrists
Numbers & Facts
| Location | Albany, OR |
Skills
- Communication Skillsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Demographicsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Identify Issuesunmatched
- Information/Data Security (InfoSec)unmatched
- Options Analysisunmatched
- Patient Careunmatched
- Patient Confidentialityunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Quality Metricsunmatched
- Registrarunmatched
- Riskunmatched
- Writing Skillsunmatched
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