Admitting Representative - Full-Time

About the Role:

The Admitting Representative at Larkin Community Hospital plays a critical role in ensuring a smooth and efficient patient admission process. This position serves as the first point of contact for patients entering the hospital, responsible for accurately collecting and verifying patient information, insurance details, and medical history. The role requires close collaboration with clinical staff, insurance providers, and patients to facilitate timely admissions and resolve any discrepancies or issues that may arise. By maintaining meticulous records and adhering to hospital policies and regulatory requirements, the Admitting Representative helps optimize patient flow and supports the overall quality of care. Ultimately, this position contributes significantly to patient satisfaction and the operational success of the hospital's healthcare services.

Minimum Qualifications:

• Strong communication and customer service skills.
• Knowledge of medical terminology and insurance procedures.
• Proficiency in data entry and hospital information systems.
• Ability to multitask in a fast-paced environment.
• Attention to detail and ability to handle sensitive information.
• Previous experience in patient registration, admission, or healthcare administrative role is preferred.
• Must speak English and Spanish fluently.

Responsibilities:

• Greet, interview, and register patients; update demographic and contact information.
• Verify insurance eligibility, benefits, and prior authorization requirements.
• Collect co-pays, deposits, and other patient payments; issue receipts.
• Obtain patient signatures on legal consents, HIPAA forms, and financial responsibility documents.
• Enter accurate data into EHR/EMR systems
• Provide information about hospital policies, services, and admission procedures.
• Coordinate with clinical, billing, and case management teams to support patient flow.
• Maintain confidentiality and comply with HIPAA and regulatory standards.
• Assist with scheduling and appointment confirmation.

Skills:

The Admitting Representative utilizes strong communication skills daily to interact compassionately and clearly with patients and their families, ensuring they understand the admission process. Attention to detail is critical when entering patient data and verifying insurance information to prevent errors that could delay care or billing. Proficiency with electronic health record systems and other healthcare software enables efficient data management and coordination with clinical teams. Problem-solving skills are essential to address discrepancies or challenges related to patient admissions and insurance coverage. Additionally, knowledge of healthcare regulations and confidentiality requirements ensures compliance and protects patient privacy throughout all interactions.