Adolescent Drug and Alcohol Case Management Specialist

About Us:At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.Position Overview:Adolescent D&A Case Management is a voluntary service designed to assist youth in Allegheny County who have community-based needs who have also been identified as having substance use related concerns.  Adolescents are often referred by school-based entities, other service providers, or their parent/guardian.  Once referred, individuals are screened and assessed to establish a psychosocial understanding of what their potential needs may be.  As part of that comprehensive intake, individuals are also given the opportunity to develop a recovery plan with their case manager that outlines self-identified goals and the path by which they hope to accomplish them.  From there, case managers can support individuals through a treatment process, through court proceedings, in their pursuit of acquiring non-treatment related support or even just in obtaining basic essential items.  As part of this, Case Managers are tasked with muti-disciplinary cross system collaboration so that those who are being served are linked with all available resources in addition to having a solution focused experience with our services. Key Responsibilities:Client Support and Case Management:

• Serve as the primary contact and advocate for individuals and families, ensuring that services align with their needs and goals.
• Develop individualized service plans based on assessments and update them regularly to reflect progress and evolving needs.
• Provide face-to-face support to clients, meeting at least once per month or as needed.
• Coordinate with behavioral health providers, ensuring access to mental health, drug, and alcohol services and other community supports.
• Assist clients in navigating other county systems including housing, benefit coordination, court proceedings, probation/parole requirements, and treatment services.

Collaboration and Advocacy:

• Facilitate interdisciplinary team meetings with stakeholders including families, school personnel, healthcare providers, probation officers when appropriate, and any other entities who may be a part of someone’s larger treatment team. 
• Actively advocate for clients' access to needed resources and provide feedback to address systemic barriers.
• Collaborate with treatment providers and other community partners to develop discharge plans and post-release services.
• Serve as a liaison between clients, providers, and systems, ensuring smooth communication and care coordination.

Documentation and Compliance:

• Maintain accurate records of interactions, including service plans, case notes, and assessments, in electronic health records.
• Ensure compliance with HIPAA and other confidentiality policies.
• Participate in program audits and quality reviews to ensure that services meet agency and regulatory standards.

Training and Development:

• Participate in ongoing training to stay current with best practices in mental health, substance use, and criminal justice services.
• Offer support and mentorship to new staff, fostering a collaborative learning environment.

Required Skills and Qualifications:

• Bachelor’s Degree in Social Work, Psychology, Education, Nursing, Criminal Justice, or a related field (Master’s Degree preferred).
• Two years of experience in case management, behavioral health, or a related field (or equivalent experience in behavioral health settings).
• Knowledge of mental health and addiction treatment principles.
• Strong organizational skills with the ability to manage a caseload and deadlines.
• Exceptional communication and interpersonal skills, with cultural competence to work effectively with diverse populations.
• Ability to work independently and collaboratively within a team-oriented environment.

Additional Requirements:

• Act 33, Act 34, and FBI Clearances (required upon hire).
• Valid Pennsylvania driver’s license and access to a personal vehicle with current insurance coverage.
• Be in possession of, or willing to pursue, a Certified Allied Addictions Professional credential or other similar state certification. If an applicant does not already hold a credential, then pursuance of one is agency supported.

Work Conditions and Benefits:

• Full-time position with a flexible hybrid work model, including remote administrative tasks.
• Mileage and parking reimbursement for fieldwork.
• Competitive salary and benefits, including medical, dental, and vision insurance.
• Access to student loan repayment programs through the Behavioral Health Fellows Program.
• Paid time off (PTO), holidays, and a retirement savings plan.

Why Join Us?At HSAO, you’ll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you’ll have the opportunity to work alongside community partners, make a real impact, and grow professionally.

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