Adolfo - Program Manager

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Program Manager for the Adolfo Housing Program at our Mather Community Campus Programs which includes the Laverne Adolfo Transitional Housing Program for Youth (THP-Plus), Mather Transitional Housing Program for Families, DHS/OTL Family Program, Mather Emergency Shelter for Single Adults, and the Sacramento County Employment Program. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. 

(Please note, Interviews will not begin until May 2026) 

OBJECTIVES/ACTIVITIES:

A. Responsible for the development and management of all financial and contractual aspects of the program’s services.

1. Assist the Director, Mather Community Campus Programs in the development and monitoring of annual budgets working towards goal achievement.
2. Provide quality program services within established budgets.
3. Serve as liaison to county contract personnel.
4. Provide all documentation to comply with contractual agreements.
5. Participate in developing community relations and maintain positive image of the program.
6. Assist in the acquisition and renewal of grants.
7. Complete monthly, quarterly, and annual reports for the funding sources.
8. Refer new sources of funding to senior management and assist, as possible, in securing and maintaining compliance with such funds.
9. Develop and maintain approved operations manuals.

B. Responsible for the management of all areas of daily operations and activities of the program services in compliance with company policies.

1. Manage all property maintenance, security, and safety concerns that arise on a daily basis at the program sites.
2. Coordinate client placement referrals to determine appropriateness of program placements.
3. Respond to complaints from contracting agents, clients, property neighbors and all other program related affiliates.
4. Maintain accountability and inventory of program equipment and supplies.
5. Respond to all client grievances.
6. Supervise the referrals to all medical, psychological, psychiatric, and/or other necessary evaluations of clients.
7. Provide 24 hour on call emergency assistance to clients and staff as necessary.

C. Responsible for distribution and monitoring of staff’s workloads to achieve established objectives of the department.
1. Respond to personnel complaints and provides technical expertise to handle exceptions to standard policy.
2. Identify resources necessary to attain performance standards.
3. Develop daily, weekly and monthly staffing schedules in order to accomplish program objectives.
4. Maintain ongoing client contact to assure that employee performance is in line with client needs. This includes regular communication with clients, service providers and external county/state/city program representatives.
5. Direct available resources as needed.
6. Assist with daily workloads, if necessary.

D. Responsible for training, development and motivation of staff.

1. Interview and hire qualified employees.
2. Establish goals and objectives for staff and evaluate achievements of established goals.
3. Assist in department orientation and training for new employees to ensure quality work, taking corrective action as necessary.
4. Identify appropriate ongoing training for existing staff.
5. Conduct ongoing performance appraisals and recommend salary adjustments for staff.
6. Provide progressive disciplinary action for employee performance improvement when necessary.
7. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for all personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend all mandatory training as assigned.
3. Attend all Program Manager meetings.

F. Responsible for the dissemination of information to staff and senior management on new developments and the status of activities as it applies to the overall company operations.

1. Inform senior management of the status of potential workflow problems, allowing senior management to assist with workflow needs to meet program objectives and project future staffing needs.
2. Communicate new and established procedures and company policies to the staff and ensure proper implementation.
3. Serve as part of the organization management team by providing information and support for the development of quality operations.
4. Maintain professional working relationships with other Program Managers and Directors.

EQUIVALENT EDUCATION AND EXPERIENCE:

Bachelor’s degree in social work, psychology, public administration, nonprofit management, human services, or a closely related field is required.  A minimum of four years of experience is required in the human services field dealing with issues and challenges unique to homelessness, substance abuse, young adults, foster youth/probation or former foster youth, minorities, mental health, issues dealing with elderly, and people with disabilities. An additional four years of experience may substitute for degree requirement. Three years of prior management experience or relatable leadership experience is preferred. Specific knowledge and experience with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Leadership skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills

PHYSICAL REQUIREMENTS:

Ability to sit, stand, walk, bend, and stoop throughout the workday
Ability to occasionally lift and move up to 10 pounds
Ability to travel between campus and community locations as needed
Able to climb stairs as required