Job Summary
The Adult Development Program Manager is responsible for the coordination, delivery, and continuous improvement of Adult Education, ESOL, and Financial Empowerment programming. This role focuses on instructional leadership, student support, and financial capability initiatives that promote educational advancement, financial stability, and long-term self-sufficiency for adult learners.
The Manager oversees ESOL and Adult Education instruction, supports instructors, ensures program quality and compliance, and leads Financial Empowerment initiatives, including full management of the VITA tax program. This position plays a key role in integrating financial literacy into adult education services and strengthening community impact
Essential Functions and Key Responsibilities
Program Leadership & Instructional Oversight
Provide leadership and oversight for ESOL and Adult Education programming
Supervise, mentor, and support instructors through classroom observations, coaching, and professional development
Ensure high-quality curriculum, lesson planning, and instructional delivery (in-person and online)
Coordinate assessments, including BEST Plus testing, and ensure compliance with program standards
Lead staff meetings, trainings, and continuous improvement efforts
Student Support & Program Coordination
Advise students academically and support transitions into employment, training, or continued education
Coordinate recruitment, enrollment, orientations, and retention strategies
Maintain accurate and timely data entry in required systems
Ensure compliance with funding, program, and reporting requirements
Collaborate across programs to strengthen service delivery and participant outcomes
Financial Empowerment & VITA Program Management
Lead the planning, implementation, and evaluation of Financial Empowerment initiatives
Oversee all aspects of the VITA tax program, ensuring compliance with IRS regulations and quality standards
Recruit, train, and supervise VITA volunteers
Manage tax site operations, including intake, scheduling, and client services
Maintain reporting, track outcomes, and resolve filing issues
Conduct outreach and build partnerships
Ensure client satisfaction and workflow management
Collaborate with HR for onboarding and offboarding of volunteers
Financial Literacy & Participant Coaching
Design and deliver financial literacy workshops
Integrate financial capability education into Adult Education and ESOL programming
Provide individual financial coaching
Support participants in accessing resources that improve financial well-being
Summary of Role Value
Integrates education and financial empowerment services
Expands access to tax preparation and financial literacy
Improves participant financial stability and outcomes
Enhances program quality and community impact
Complete other tasks as assigned and needed
Skills & Qualifications
Bachelor’s degree required
Minimum 3 years of relevant experience, preferred
Experience teaching ESOL/adult learners
Experience managing or supporting VITA programs preferred
Bilingual (English/Spanish) preferred
Strong leadership and organizational skills
Experience with data systems and reporting
Ability to work with diverse populations
Additional Requirements:
Availability for evening hours and occasional Saturdays
Travel between local sites as needed
Ability to manage multiple priorities in a fast-paced environment
Must have a suitable CORI and SORI check completed within the first thirty (30) days of employment
Ability to work effectively with and meet the needs of people from a wide range of backgrounds, identities, cultures, nationalities and languages that make-up the rich complexity of GLCAC employees, partners in the community, and clientele. Everyone is responsible for supporting the agency’s mission of building an environment of fairness and opportunity where people are valued for their unique contributions.
Supervisory Responsibility: Oversight of educators, the Program Assistant and the Program Support Specialist
Travel: Travel between local sites and conferences as required.
Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.