Adult Outreach Coordinator & Navigator

Position Summary
Transform lives by being responsible for producing inquiries and applications by developing relationships and strengthening recruitment partnerships with adult prospective students, healthcare employers, community organizations, workforce partners, and service providers throughout Mid-State’s district and rural service area. In addition, this position provides healthcare career and pathway navigation assistance to help prospective students identify education and training options, navigate the enrollment process, and connect with resources that support successful entry into healthcare education and careers. The position places particular emphasis on expanding the rural healthcare workforce pipeline and supporting recruitment and outreach activities associated with the Rural Health Transformation (RHT) initiative.

Limited-term position with an anticipated end date of October 2027.

Duties & Responsibilities
Establish relationships, regularly visit, engage, and recruit prospective adult students in communities, businesses, healthcare organizations, workforce agencies, and service-provider organizations with an emphasis on Mid-State healthcare programs and rural healthcare workforce needs.

Conduct extensive outreach to inquiries including phone, email, mail, text correspondence and workshops, tours and presentations to share general college information, explain program offerings, and highlight student resources.

Serve as a healthcare pathway navigator for prospective and entering students, helping individuals identify healthcare occupations and Mid-State educational pathways that align with their career goals, previous education, work experience, and interests.

Identify and develop outreach opportunities within rural and semi-rural communities to increase awareness of healthcare careers and Mid-State education and training opportunities.

Create, manage, and grow special population programming within assigned region by creating events, tools for pathway identification, and serving students to achieve their goals.

Develop and oversee peer recruitment program (Cougar Crew) and serve as the lead point of contact for Cougar Crew student employees.

Analyze student progress on academic plans by creating re-engagement campaigns and work with advising team to provide case management.

Assist students in navigating the credit for prior learning process to obtain credit from work experience and/or prior educational learning.

Manage communication and support for ELL and GED/HS students in collaboration with the advising team and Academic Learning Center throughout their first semester, ensuring a smooth transition and personalized academic support.

Manage, organize, coordinate, and conduct college-wide and campus-specific events with schools, businesses, and service provider partners, to include college and career fairs (includes occasional evening and weekend events).

Identify, reach out, and refer at-risk students and provide support, guidance, and referrals to other departments and services.

Analyze CRM data to adjust communication strategies and plans specific to adult learners.

Collaborate with Marketing and Communications Department to develop and maintain specialized recruitment materials, publications, and outreach website for general adult recruitment.

Track recruitment activities utilizing the customer relationship management (CRM) system.  Maintain and document all interactions with prospective and enrolled students according to department procedures in the CRM.

Support grant reporting and documentation related to healthcare recruitment and outreach activities, including quantitative and qualitative progress toward established project objectives.

Other duties as assigned.
 

Qualifications
Bachelor’s degree in Communication, Marketing, Education, Healthcare Administration, Human Services, or related field required. Combination of education and occupational experience equivalent to a bachelor’s degree will be given consideration. 

Marketing, recruitment or education experience required. 

Knowledge of marketing techniques, student recruitment methodologies, and customer relationship management preferred.

Experience in effective program design, planning, and implementation of a major project or activities targeting prospective students, with an emphasis on first time college students preferred.

Must possess excellent problem resolution, independent judgement, be goal-oriented, organizational, interpersonal, communication, and project management skills.

Must possess ability to:

• Develop and leverage relationships within and across work groups to achieve results.
• Use effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
• Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
• Establish an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.  

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application.  You should have the following information available when completing an application:

• Contact information (addresses, phone numbers)
• Employment History
• Education
• Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Continuous recruitment with first review of completed applications starting October 16, 2026.  Applications received on or after October 16th may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email.  In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from 

donotreply@invalidemail.com

.  Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email:aaeo@mstc.edu.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application.  You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying.  Doing so will interfere with the submission and may result in data loss.
• Clear your browser's temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application.  Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser.  To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Internet Explorer 9, 10, 11
Firefox
Google Chrome
Safari

• The following operating systems are currently supported:

Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.