Adult Services - Intake Coordinator II

Overview

Adult Services - Intake Coordinator II

Pay: $25.00 / hr

New Hire Sign-on Bonus: $2500

Seven Hills Rhode Island is seeking a highly organized and detail-oriented Intake Coordinator II to support our Adult Services division. This role is responsible for managing the intake process for Conflict Free Case Management (CFCM), ensuring individuals receive timely, person-centered services that align with their needs, goals, and preferences.

The Intake Coordinator II plays a critical role in guiding individuals and their families through the intake and eligibility process. This position works collaboratively with internal teams, state agencies, and community partners to ensure compliance with regulatory requirements while promoting a seamless and supportive onboarding experience. The role also supports administrative and financial tracking functions to maintain program integrity and efficiency.

About Seven Hills Rhode Island

Seven Hills Rhode Island is a comprehensive health and human services organization supporting individuals across the lifespan. With more than 60 years of experience, we provide person-centered, community-based services that empower individuals to achieve their goals and live meaningful, independent lives.

This is an excellent opportunity for a motivated professional to play a key role in connecting individuals to essential services while ensuring a high standard of care and compliance.

Responsibilities

Intake & Eligibility Coordination

• Conduct screenings and assessments for entry into the Conflict Free Case Management program
• Complete person-centered intake processes and develop initial care plans
• Coordinate credentialing and eligibility requirements, including Level of Care determinations
• Track and monitor pending intakes and ensure timely progression to program acceptance

Care Planning & Documentation

• Develop and submit care plans in compliance with state and program regulations
• Maintain accurate, up-to-date case records in accordance with EOHHS standards
• Utilize electronic systems (e.g., WellSky and other platforms) for documentation and tracking
• Ensure timely reporting of incidents and required documentation

Collaboration & Advocacy

• Serve as a liaison between individuals, families, providers, and state agencies
• Collaborate closely with EOHHS and other stakeholders to ensure coordinated services
• Advocate for individuals to ensure their needs, preferences, and rights are respected
• Provide information and referrals to community-based resources and supports

Participant Support & Engagement

• Conduct initial and ongoing assessments through direct interaction and communication
• Assist individuals and families in identifying needs, resolving concerns, and navigating services
• Promote self-advocacy and independence through a person-centered approach
• Ensure participants understand program requirements, services, and available options

Compliance & Professional Standards

• Maintain confidentiality and adhere to HIPAA and Human Rights regulations
• Ensure compliance with all organizational policies, procedures, and program requirements
• Respond effectively to safety concerns and emergencies
• Complete required trainings and maintain professional standards

Core Competencies

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Knowledge of person-centered planning and care coordination
• Attention to detail and strong documentation skills
• Ability to manage multiple priorities and work independently
• Proficiency in Microsoft Office (especially Excel) and electronic record systems

Qualifications

• Associate's degree in Human Services or a related health field required
• Minimum of 1–3 years of relevant experience (2+ years preferred)
• Valid Class C or Class D driver’s license
• Must be bilingual-English/Spanish