DPP is seeking an AdvancedBusiness Analyst for an opportunity with our client in Spartanburg, SC.
Work location: Onsite in Spartanburg, SC with light travel across Spartanburg County Duration: 12 months with possibility of extension Terms: W2 Contract Candidate location: Must be a SC resident or willing to commute or relocate to SC prior to starting the role
Position Summary:
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative.
Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership.
The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
Responsibilities:
Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
Required Qualifications:
10+ years of demonstrated business analysis experience in complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Excellent written, verbal, organizational, and analytical skills.
Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Education Requirements:
Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
Demonstrated experience and quality of prior work are more important than a specific certification.
Preferred Qualifications:
Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
Certifications:
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Certifications are preferred but will not substitute for demonstrated experience and strong work products.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more: Click the apply button to learn more about this position (#26-01065). DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D
Numbers & Facts
Location
Spartanburg, SC
Skills
Analysis Skillsunmatched
Business Analysisunmatched
Cartographyunmatched
Computer Securityunmatched
Disaster Recoveryunmatched
Documentationunmatched
Documentation Standardsunmatched
Establish Prioritiesunmatched
Governmentunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Interviewing Skillsunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Visiounmatched
Microsoft Wordunmatched
Operations Security (OPSEC)unmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Process Developmentunmatched
Process Flowunmatched
Project Management Professional (PMP)unmatched
Requirements Validation/Verificationunmatched
Service Deliveryunmatched
Standard Operating Procedures (SOP)unmatched
Standards Developmentunmatched
Support Documentationunmatched
Technical Leadershipunmatched
Technical Writingunmatched
U.S. National Institute of Standards and Technology (NIST)unmatched
Writing Skillsunmatched
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