EDUCATOIN REQUIREMENTS: Associate degree is required or equivalent relevant experience, plus a minimum of 3 years of relevant experience.
CLEARANCE REQUIREMENTS: Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position:Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.
With the ability to influence others while demonstrating superior communication and collaboration skills, the Advanced Customer Support Technician will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. You may prepare help desk incident reports and assist in hardware and software evaluation. You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems. These requests may be internal and external client-focused for company-hosted web-enabled solutions. This is a 2nd Shift position.
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
At General Dynamics Mission Systems, employees share a common mission to be a trusted partner to the U.S. defense, intelligence and homeland security communities.
Whether you're working on the internal systems of a new ship strategic to the U.S. Navy's role in keeping sea lanes open, developing a camera system for the U.S. Army to protect our forces or helping the Department of Homeland Security coordinate defense against and response to cyber attacks, you'll share a sense of duty and patriotism common to all General Dynamics employees.
When you join General Dynamics, you'll become part of a culture that nurtures innovation. We encourage our professionals to challenge the conventional way of doing things. And we motivate our employees to solve tough customer problems by promoting and sharing new ideas.
Join a team that's dedicated to what matters most. Build your career at General Dynamics today.
General Dynamics Mission Systems is a business unit of General Dynamics. Headquartered in Falls Church, Va., General Dynamics employs approximately 91,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies.