About the RoleAs an Advanced Field Service Engineer here at Honeywell, you will be responsible for troubleshooting and resolving complex technical issues, system design and evaluation, project management, and advanced system configurations to assist our Pro‑Watch and MAXPRO customer base. You will work directly with the Value‑Added Reseller and End User, as well as members of various departments within the Managed Services team including Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services.15% air or car travel is required to customer sites. You will receive a Honeywell travel and expense card and company vehicle to be used within the guidelines of Honeywell T&E and fleet policies.Key ResponsibilitiesSubject matter expert for Pro‑Watch and MAXPRO related projectsHosting technical advisement calls and ownership of call agendaTroubleshooting Pro‑Watch, MAXPRO, and third‑party security system issues – OS, Database, Services, Network otherProvide software and database expertise to customers and VAR project resourcesProvide cybersecurity system hardening recommendationsProvide reporting on system support progress and set action itemsSystem design and planningDevelop and implement system maintenance strategiesEvaluation, optimization, and development of access control business processes.Conduct training sessions for both VAR's and End UsersYou Must Have3‑5 or more years' experience in providing technical solutions directly to customers in the security industry3‑5 or more years' experience in technical project managementExcellent problem‑solving and troubleshooting skillsAbility to manage issues to a successful resolution and provide project subject matter expertiseFamiliarity with ProWatch access control security software and MAXPRO video management softwareAbility to effectively communicate complex technical concepts to both technical and non‑technical stakeholdersHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough
challenges linked to global macrotrends such as safety, security, and energy. With approximately 129,000 employees
worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery,
value, and technology in everything we make and do.