Advanced Nutrition Aide

Fairview is searching for an Advanced Nutrition Aide on the University Campus (East Bank), located in Minneapolis, Minnesota! This position is (about 23.5 hours per 2-week period), on day shift.

Guides customers through room service process by phone and communicates with hospital staff regarding diet order information.

Location: UMMC East Bank, located in Minneapolis 

Hours: 23.5 hours biweekly

Schedule: day/evening shift

Schedule:  

Week 1:

Monday: 3:45pm-6:45pm (CC16)

Thursday; 3:45pm-6:45pm (CC16)

Week 2:

Monday: 3:45pm-6:45pm (CC13) 

Saturday: 11:15am-6:45pm (CC10)

Sunday: 11:15am-6:45pm (CC10)

Responsibilities

• Ability to explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Ability to identify foods in relation to patient allergies.
• Ability to determine appropriate food choices for therapeutic diets.

Required Qualifications

• less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
• Ability to communicate clearly, both verbally and in writing, in English
• Problem-solving, critical thinking and negotiation/persuasion skills
• Basic math skills
• Ability to provide consistent outstanding customer service
• Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
• Free of any corrective action for six months

Preferred Qualifications

• College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
• A graduate of a two-year program
• Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
• Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
• Previous experience as a switch board operator, telemarketer or customer service technician