$77,000–$110,000 Per Year
Apple, Audiovisual, Automation, Best Practices, Commercial Construction, Communication Skills, Computer Programming, Crestron, Customer Escalations, Customer Support/Service, Documentation, Establish Priorities, Fortune 500 Customers, HVAC, Industry Standards, Interpersonal Skills, LinkedIn, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, On Site Support, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Programming Tools, Project Design, Project/Program Management, Property Management, Real Estate, Residential Construction, Risk Management, Schematics, Shading, Software Development, System Integration (SI), Technical Support, Willing to Travel, Writing Skills
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The ATSG Engineer manages the resolution of customer issues either remotely or, when necessary, onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.
This is a 100% remote opportunity
Responsibilities:
- Handle escalated Technical Support cases
- Provide remote assistance and on-site support to Crestron's dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels
- Stage dealer projects and programs in the process of reproducing and resolving the reported issues
- Review project designs and programming to ensure they conform to best practices
- Gather logs, packet captures, and any other data necessary to effectively
- Perform site surveys to verify installations meet industry and Crestron standards
- Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
- Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
- Liaison with sustaining engineers and product managers as required to resolve customer concerns
Qualifications:
- H.S. Diploma or General Education Degree (GED) required
- Bachelors in EE or CS degree preferred
- 6-8 years working in the AV industry and 5 years of experience in Customer Support
- 3-5 years experience with Crestrons proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro
- Works under minimal supervision with wide latitude for independent judgement
- Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
- Ability to read and interpret system schematics, floorplans, etc.
- Proficient in Microsoft OS environments
- Proficient in Apple OS and applications desirable
- Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred
- Moderate / Advanced project management skills
- Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
- Able to effectively prioritize tasks to maximize benefit to the organization
- Able to work flexible hours as required by the client
- Crestron Certified Programmer required
- Crestron DMC-E Certified required
- Crestron DMC-N Required
- 70 % travel
Per applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidates hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
C
Crestron Electronics Inc
With over 40 years in business and 90+ offices worldwide, Crestron Electronics is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more. Crestron solutions are Integrated by Design™ to provide the ultimate technology lifestyle. No matter where you are, or what you do, with Crestron you're always connected.
At Home
You don't need multiple remotes just to watch television, or a wall filled with switches and knobs that takes you 3 tries to find the right light. Take control of your home with just one button press from a sleek Crestron touch screen, designer engraved keypad or your iPad®, iPhone®, iPod Touch®, or Android™ device. Select a movie to watch or music to enjoy from your favorite chair. Adjust your lights, shades, temperature and check on your alarm system without getting out of bed. The comfort and convenience of the ultimate technology lifestyle can be yours. The possibilities are endless, whatever you can imagine Crestron can do.
At Work
Whether you need to control an AV presentation, videoconference internationally or update your digital signage, Crestron has a control system to keep you connected. Monitor your enterprise to increase sustainability by tracking your carbon footprint to see where you use on site energy, and how you can continue to reduce energy costs. Add room sensors and set presets for shades to control daylight harvesting and only use lights as they are needed. Show off your energy savings from a flash-based, stylish interface in your lobby. Book an available conference room that has the technology and space you need, directly from Outlook or on your web browser. There are no limitations to keep your organization on the cutting-edge, increase efficiencies and lower costs.
At School
Enhance curriculum through easy-to-use technology for teachers and professors. From one touch on an intuitive touchpanel select to play a DVD, use a document camera, or present a PowerPoint from the PC. Crestron makes it easy for instructors to use classroom technology, and for IT managers to support hundreds of rooms through the standard IP network. Tech support can remotely manage classrooms, labs, conference rooms and auditoriums globally and remotely. Control lighting and climate by time of day and usage. Check lamp life and schedule maintenance. Let your teachers and professors focus on teaching, not worry about technology. Join the world's leading universities, become a Crestron Connected™ Campus.
At Play
Add the Crestron control app to your mobile devices, iPhone, iPad, laptop or MacBook® and show off to your friends all that you can do from the golf course or even the beach. Flaunt the awesome Crestron sound system you just installed in your yacht. Notice how the museum you went to this weekend has the same touchpanel on the wall that you have in your house. Everywhere you are, whatever you need, with Crestron you're connected.
2,500 to 4,999 employees
Electronics, Components, and Semiconductor Mfg