Advancement & Community Engagement (ACE) Assistant

Department: Advancement & Community Engagement Classification: Non-exempt

Reports to: Director of Advancement & Community EngagementStatus: Part-time

Location: Anchorage Revision Date: 06/23/2026

Position Summary:The Advancement & Community Engagement (ACE) Assistant provides administrative and logistical support for the Advancement & Community Engagement department. This position serves as the primary support role for donation processing, donor database management, records administration, volunteer administration support, event logistics, in-kind donation processing, and general department operations.

The ACE Assistant works closely with the ACE Specialist, Director of Advancement & Community Engagement, and Strategic Partnerships & Communications Manager to support fundraising activities, donor stewardship efforts, volunteer engagement, community outreach initiatives, and departmental operations. This role helps ensure timely, accurate, and professional administrative support while contributing to AWAIC’s mission and community impact.

This position requires strong organizational skills, professionalism, reliability, attention to detail, adaptability, and a commitment to trauma-informed and mission-centered work.

Minimum Qualifications

• High school diploma or GED required.
• Some college coursework in Communications, Business Administration, Nonprofit Management, Marketing, or a related field preferred.
• Possession of a current State of Alaska driver’s license preferred.
• Ability to clear and maintain stringent federal, state, and local background clearances.

MinimumExperience

• One year of administrative, office support, customer service, nonprofit, volunteer, or data entry experience preferred.
• Experience using computers, spreadsheets, email systems, and office software applications.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

EssentialFunctions

Donation Processing & Database Support

• Prepare donor acknowledgements and support timely mailing and processing.
• Perform donation entry and donor database updates within the agency CRM.
• Maintain accurate donor records, mailing lists, electronic files, and constituent information.
• Prepare and distribute annual donor tax receipts and related donor documentation.
• Support records management, filing, scanning, and document organization.
• Maintain confidentiality and accuracy of donor and participant-related information.
• Assist with donor stewardship mailings and fundraising campaign support activities.

Reporting & Reconciliation Support

• Prepare supporting documentation, records, reports, and data necessary for reconciliation and reporting processes.
• Prepare documentation and assist with Finance-related recording, reconciliation, and reporting processes for cash and in-kind donations.
• Generate reports, donor lists, mailing lists, and data exports as assigned.
• Assist with maintaining data accuracy and database integrity.

Volunteer Administration Support

• Maintain volunteer records, applications, waivers, and participation documentation.
• Assist with volunteer onboarding paperwork and administrative processes.
• Support volunteer scheduling and communication efforts.
• Assist with volunteer recognition activities and volunteer stewardship communications.
• Maintain volunteer tracking and reporting records.
• Support volunteer activities related to fundraising events, community outreach initiatives, and agency projects.

In-Kind Donations & Haven Closet Support

• Assist with physical intake, sorting, organization, storage, and inventory support for in-kind donations.
• Maintain organized donation storage and inventory areas.
• Support operational needs of the Haven Closet through inventory organization, donation sorting, and supply coordination.
• Assist with donation tracking and documentation processes.
• Help support community donation drives and collection efforts as assigned.
• Assist volunteers supporting donation organization and sorting activities.

Events & Community Engagement Support

• Assist with planning and preparation for fundraising events, donor engagement activities, volunteer projects, and community outreach events.
• Support event logistics including registrations, setup, cleanup, auction preparation, materials organization, and attendee support.
• Prepare event materials, packets, signage, nametags, and registration supplies.
• Provide onsite event support and assist with post-event administrative tasks.
• Help maintain positive relationships with donors, volunteers, vendors, and community partners.

Administrative & Department Support

• Provide general administrative support for the Advancement & Community Engagement department.
• Assist with preparing mailings, donor materials, campaign materials, stewardship packets, and outreach materials.
• Support supply ordering, inventory organization, scheduling coordination, and department logistics.
• Maintain organized electronic and physical department records and files.
• Greet and assist donors, volunteers, and visitors in a professional and welcoming manner.
• Assist with general office support activities and special projects as assigned.

Communications Support

• Assist with newsletters, donor communications, social media content, and email campaign preparation as assigned.
• Support storytelling and content collection efforts that highlight agency impact and mission.
• Assist with assembling communication materials and outreach packets.

Supervisory Accountabilities:

This position is not responsible for supervision or management of other positions.

Knowledge, Skills, and Abilities Required:

Business Operations & Administration

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Ability to maintain professionalism and confidentiality.

Technical Skills

• Proficiency in Microsoft Office and standard office software applications.
• Experience with spreadsheets, email systems, and data entry.
• Ability to learn CRM and donor database systems.
• Ability to learn and adapt to evolving software systems and technology platforms.

Interpersonal

• Consistent demonstration of professionalism, integrity, and reliability.
• Strong oral and written communication skills.
• Effective, supportive, and respectful interpersonal communication skills and behaviors.
• Ability to build positive relationships with donors, volunteers, staff, and community partners.
• Ability to demonstrate empathy and compassion consistent with the organization’s guiding principles and values.
• Commitment to trauma-informed and mission-centered practices.
• Ability to navigate emotionally sensitive topics and situations with compassion, discretion, and sound judgment.
• Strong problem-solving skills and ability to adapt in fast-paced environments.
• Ability to maintain professionalism and emotional resilience while working in a mission-driven environment focused on domestic violence and related trauma.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to assist with event setup, donation organization, and supply coordination as needed.
• Ability to maneuver in office, event, and community environments.

AWAIC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sec, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Employment with AWAIC is at-will, meaning either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by applicable law or a written agreement. Signing below does not change the at-will employment status.

Note: This job posting in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this posting are the minimum levels of knowledge, skills, or abilities.

This posting does not create an employment contract, implied or otherwise, other than an "at will" relationship.