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Advancement Operations Coordinator

Appalachia Service Project Inc

Johnson City, TN

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JOB DETAILS
SKILLS
Administrative Skills, Alliance/Partner Management, Auditing, Background Investigation, Cadence, Call Routing, Campaigns, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Data Entry, Data Management, Data Quality, Database Technology, Detail Oriented, Direct Mail, Donor Program, Donor Relations, Driver's License, Ecosystems, Entrepreneurship, Event Management, Financial Reporting, Follow Through, Funding, Fundraising, Graphic Design, Graphics, Interpersonal Skills, Inventory Management, Leadership, Mail Processing, Marketing Plan, Memory Hardware, Microsoft Active Server Page (ASP), Microsoft SharePoint, Multiplatform/Cross-Platform, Multitasking, Nonprofit, Operating Systems, Operational Support, Operations, Organizational Skills, Performance Analysis, Process Improvement, Project/Program Coordination, Project/Program Management, Stewardship, Systems Administration/Management, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Trend Analysis, Vendor/Supplier Relations
LOCATION
Johnson City, TN
POSTED
14 days ago

About the Position 

The Advancement Operations Coordinator is a newly created role on ASP’s Advancement team, designed to strengthen the operational excellence and donor experience. This position plays a vital role in ensuring hundreds of donations each month are processed accurately, gift acknowledgements are timely and meaningful, and the team has the data and logistical support needed to meet its annual fundraising goals. 
Reporting to the Director of Advancement Operations, the Advancement Operations Coordinator provides daily operational support to the Major Gifts, Grants/Strategic Partnerships, Programs, Executive Leadership, and Administrative teams. This is an in-office position. Remote candidates will not be considered. This role is well-suited for a professional eager to build a long-term career in nonprofit fundraising, donor relations, or Advancement operations with a mission-driven, Christian organization.


Job Responsibilities

Advancement Systems and Data Management
  • Develop and maintain working proficiency across ASP's Advancement technology ecosystem, including eTapestry (donor CRM), Fundraise Up, Double the Donation, Memory Fox, Viewspark, Skycog, ASPire, SharePoint, and Dropbox; proactively identify how these systems intersect and where workflows can be streamlined or better integrated
  • Design, run, and maintain recurring and ad hoc reports to support donor cultivation, campaign performance tracking, and fundraising strategy; translate raw data into clear summaries and visualizations that inform team decision-making
  • Conduct ongoing analysis of donor trends, giving patterns, donation categories, and geographic opportunities, and actively participate in interpreting findings to support cultivation strategies and advancement goals
  • Serve as a steward of data integrity across platforms by establishing consistent data entry standards, performing routine audits of donor and gift records, resolving discrepancies across systems, and flagging systemic issues for process improvement
  • Identify inefficiencies and redundancies in current Advancement data workflows and recommend practical improvements; support the implementation of new processes, system features, or integrations that enhance team productivity and data reliability
Donation Processing and Donor Acknowledgement
  • Assist with daily mail processing and entering donation information accurately into the donor database, eTapestry, maintaining a high level of data integrity
  • Help facilitate timely gift letter acknowledgements for each gift processed
  • Prepare monthly thank you letters for CEO and Board Chair signatures 
Donor Stewardship and Customer Service
  • Serve as first point of contact for donor and community partner phone inquiries and website contacts
  • Provide prompt, donor-centric responses to donor emails and phone calls, routing to other team members as necessary
  • Manage inventory of acknowledgment stationery and materials, branded supplies, and ASP swag for individual gifting and events
Direct Mail and Vendor Coordination
  • Support ASP’s direct mail program, coordinating with external vendor for the execution of 8-10 annual appeals
  • Gain a working knowledge of ASP direct mail program, its goals, strategies and cadence
  • Serve as point person for ASP’s annual donor recognition gift program for monthly donors and other key stakeholders, choosing gifting options and facilitating gift fulfillment
  • Cultivate and maintain strong working relationships with Advancement vendors including Nimble Connect, RWT, Interstate Graphics, Harbor Compliance, NewportOne, Viewspark, and others

Candidate Qualifications 

Required: 
  • Commitment to working in a Christian environment and supporting ASP’s mission
  • Two years of experience in an administrative or support staff role
  • Adept with technology and able to quickly learn and utilize digital tools, systems, and databases
  • Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment 
  • Ability to provide excellent donor-centric customer service
  • Exceptional organization, attention to detail, and follow-through
  • Strong communication and interpersonal skills 
  • Excellent time management skills
  • Ability to work collaboratively in a shared office space
  • Flexibility to work occasional irregular hours as required to provide support to Advancement team leadership at 2 – 3 annual ASP fundraising events.
Desired: 
  • Previous nonprofit fundraising experience
  • Prior experience with various database systems and reporting/data analysis functions 
  • Graphic design skills
  • Familiarity with EOS (Entrepreneurial Operating System)
  • Keen interest in growing a career in fundraising, donor relations, marketing, event planning, and nonprofit management
Other Requirements: 
  • Valid driver’s license and driving record that is acceptable to ASP’s insurer
  • Lifting items (boxes, materials) weighing up to 50 pounds with or without assistance
  • Satisfactory results on a thorough background check

Salary and Benefits:

ASP provides a market-based salary and generous employee benefits program including:
  • Comprehensive medical and dental insurance offered for employees and family
  • Life insurance, retirement plan, medical spending plan and other typical benefits
  • Holiday, vacation, personal, and sick time away based on ASP policy in effect at time of employment
  • Phone and laptop provided for work use
  • ASP vehicle available for frequent local and regional business travel 
  • Other to be discussed during interview process

About the Company

A

Appalachia Service Project Inc

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