Advancement Services Specialist

Position Details

Classification Information

Position Classification Title University Program Associate FLSA Non-Exempt Position Class 10300

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Winston-Salem State University (WSSU) is a vibrant and mission-driven institution dedicated to academic excellence, student success, and profound community engagement. As the university embarks on its first major comprehensive campaign, the Office of University Advancement is focused on fostering a culture of philanthropy that will ensure WSSU's continued growth and lasting impact. This is a critical time to join our team and contribute directly to the university's future.

Position Summary: The Impact You'll Make

We are seeking a highly motivated Advancement Services Specialist to serve as the functional administrator of our donor database and a key pillar of our Advancement operations. This role is instrumental in maintaining the accuracy, integrity, and strategic utility of our donor records. Reporting to the Advancement Services leadership, you will be directly responsible for data management, gift processing support, reporting, and operational efficiency, ultimately empowering our team to execute successful fundraising, solicitation, and stewardship strategies.

What You'll Do: Core Responsibilities

This role is divided into five critical areas of responsibility that drive the success of the entire Advancement operation:

Data Management and Integrity (Database Administration)

• Serve as the Raiser's Edge NXT Administrator: Maintain database accuracy and consistency by utilizing rigorous data entry protocols and quality control procedures to update constituent data.
• Lead Database Hygiene: Assist in routine database maintenance, including resolving duplicate records, performing biographical updates, and ensuring accurate relationship management.
• Coordinate Data Enrichment: Manage regular data append services through external vendors (e.g., NCOA and Alumni Finder) to ensure constituent records are current and complete.
• Manage Workflows: Coordinate relationship management workflows among internal stakeholders, ensuring cross-departmental awareness of interactions with constituents.

Gift Management and Processing Support

• Gift Processing: Support gift management to ensure the timely recording of all contributions.
• Receipting and Documentation: Accept cash funds delivered to the Advancement Office, issue necessary receipts, and create documentation for the Gift Processor and WSSU Foundation personnel.

Analysis and Reporting

• Strategic Reporting: Assist Advancement Services leadership with fundraising projects by verifying, preparing, and processing various standard and custom reports.
• Drive Data Insights: Run queries and reports to provide valuable insights for internal business needs and respond to data requests from various stakeholders (from the original post).

Solicitations and Communications Support

• Communication Flow: Support the timely, accurate, and efficient flow of communications to prospects and donors for gift solicitation, processing, and stewardship.
• Data Segmentation: Support the segmentation and execution of data requests that underpin prospective donor solicitations and targeted communications.
• Information Resource: Provide accurate information to internal and external constituencies including students, staff, faculty, alumni, donors, and the broader public.

Operational Efficiency and Process Improvement

• System Implementation: Design and implement complex file, index, tracking, and record-keeping systems to improve departmental efficiency.
• Research and Documentation: Research and gather records, data, and written information regarding university programs and events relevant to advancement operations.
• Event Support: Assist in the coordination and execution of Advancement events, including monitoring engagement, facilitating registration, and providing coverage.
• Administrative Support: Support the scheduling and facilitation of internal and external meetings.

Why Join the WSSU Team?

This is a chance to leverage your data expertise in a permanent, high-impact role, driving the success of a major, historic initiative for Winston-Salem State University. You will gain valuable experience in a collaborative, mission-driven work environment that values innovation and student success.

Application Process

Interested candidates are invited to submit the following:

1. A cover letter detailing relevant experience and interest in the position.

2. A current resume.

3. A list of three professional references (including name, title, relationship, and contact information).

Primary Function of Organizational Unit

The primary function of the Advancement Services unit at Winston-Salem State University (WSSU) is to provide the essential infrastructure and support necessary to facilitate successful fundraising, donor relations, and stewardship efforts. This unit oversees critical operational components such as gift processing, prospect research, donor data management, records maintenance, and reporting. By ensuring the integrity and efficiency of these systems, Advancement Services enables the university to cultivate and maintain strong donor relationships, maximize fundraising potential, and support the institution's broader strategic priorities, including student success, financial sustainability, and community engagement. The unit acts as the backbone of WSSU's advancement operations, driving innovation and ensuring that resources are effectively managed to meet the university's long-term goals.

Position Information

Position Number 211220 Competency Level Journey Working Position Title Advancement Services Specialist Building and Room No.

Blair Hall, Room 310

Work Hours: From [time] to [time] on [days] of [week] 8-5 Hours per week 40 Months per year 12 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12

DHR Assigned Fields

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies Pandemic Mandatory Home Position required to work On-Call/Emergency Callback No Minimum Experience/Education

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

Essential Skills & Competencies

• Intermediate knowledge of Raiser's Edge NXT or other comparable complex CRM/fundraising databases preferred.
• Exceptional organizational skills, meticulous attention to detail, and creative problem-solving ability.
• Proven ability to manage complex data integrity projects and coordinate with external data vendors.
• Excellent interpersonal and communication skills, with the ability to manage multiple priorities and communicate effectively with stakeholders at all levels.

Experience & Education

• 1-3 years of professional experience in Advancement Services, Development, or a high-volume Nonprofit data environment.
• Demonstrated experience with gift processing, receipting, and adherence to accounting/fundraising best practices.
• Strong interest in data analysis and a commitment to maintaining absolute accuracy and confidentiality.

Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required

Posting Details

Posting Details

Posting Number SPA01042P Internal Posting Only No Time Limited Position No Appointment Length State Salary Range 35,589 - 64,499 Internal Salary Range 35,589 - 51,500 Open Date 06/26/2026 Close Date 07/10/2026 Open Until Filled No Special Instructions Summary

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency Data / Information Analysis / Management Describe the specific job duties related to this competency

Data Management and Integrity (Database Administration)

• Serve as the Raiser's Edge NXT Administrator: Maintain database accuracy and consistency by utilizing rigorous data entry protocols and quality control procedures to update constituent data.
• Lead Database Hygiene: Assist in routine database maintenance, including resolving duplicate records, performing biographical updates, and ensuring accurate relationship management.
• Coordinate Data Enrichment: Manage regular data append services through external vendors (e.g., NCOA and Alumni Finder) to ensure constituent records are current and complete.
• Manage Workflows: Coordinate relationship management workflows among internal stakeholders, ensuring cross-departmental awareness of interactions with constituents.

Percentage Of Time 25 Competency Financial Management - Receipted Programs: Describe the specific job duties related to this competency

Gift Management and Processing Support

• Gift Processing: Support gift management to ensure the timely recording of all contributions.
• Receipting and Documentation: Accept cash funds delivered to the Advancement Office, issue necessary receipts, and create documentation for the Gift Processor and WSSU Foundation personnel.

Percentage Of Time 25 Competency Information/Records Administration Describe the specific job duties related to this competency

Analysis and Reporting

• Strategic Reporting: Assist Advancement Services leadership with fundraising projects by verifying, preparing, and processing various standard and custom reports.
• Drive Data Insights: Run queries and reports to provide valuable insights for internal business needs and respond to data requests from various stakeholders (from the original post).

Percentage Of Time 15 Competency Communication - Verbal / Written Describe the specific job duties related to this competency

Solicitations and Communications Support

• Communication Flow: Support the timely, accurate, and efficient flow of communications to prospects and donors for gift solicitation, processing, and stewardship.
• Data Segmentation: Support the segmentation and execution of data requests that underpin prospective donor solicitations and targeted communications.
• Information Resource: Provide accurate information to internal and external constituencies, including students, staff, faculty, alumni, donors, and the broader public.

Percentage Of Time 25 Competency Problem Solving Describe the specific job duties related to this competency

Operational Efficiency and Process Improvement

• System Implementation: Design and implement complex file, index, tracking, and record-keeping systems to improve departmental efficiency.
• Research and Documentation: Research and gather records, data, and written information regarding university programs and events relevant to advancement operations.
• Event Support: Assist in the coordination and execution of Advancement events, including monitoring engagement, facilitating registration, and providing coverage.
• Administrative Support: Support the scheduling and facilitation of internal and external meetings.

Percentage Of Time 10

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have experience using CRM (Customer Relationship Management) programs? If so, please list the program(s) and describe how you utilized them.

(Open Ended Question)

• How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Applicant Document

Required Documents

• Resume
• Cover Letter

Optional Documents

• References List