POSITION OVERVIEW:
Responsible for the development of the organization's strategic plan(s) and implementing a plan for future success, ensuring alignment with business goals.
ESSENTIAL FUNCTIONS:
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
QUALIFICATIONS:
Preferred Skills/Knowledge:
Design end-to-end customer problem resolution processes within a contact center environment. - Define and optimize multi-channel support processes (Telephony, IVR, Email, Chat, Self-Service) within Salesforce. - Create reports and dashboards that translate business needs and KPIs into actionable insights in Salesforce. - Facilitate cross-functional alignment around the customer journey, ensuring designs reflect customer needs and experiences. - Drive operational improvements through innovative solutions and emerging technologies, including AI/GenAI.
EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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