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Advisory Client Service Supervisor

Nicolet National Bank

Green Bay, WI

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Administration, Business Strategy, Coaching, Communication Skills, Community Banking, Continuous Improvement, Customer Escalations, Customer Experience, Customer Service Evaluation, Customer Service Management, Customer Service Operations, Customer Support/Service, Finance, Financial Planning, Financial Regulations, Financial Services, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Mentoring, Metrics, Microsoft Office, Multitasking, Onboarding, Operational Improvement, Operational Strategy, Organizational Skills, Performance Management, Problem Solving Skills, Process Improvement, Project/Program Management, Regulations, Regulatory Compliance, Reporting Skills, Salesforce.com, Series 7, Service Delivery, Standard Operating Procedures (SOP), Support Documentation, Team Lead/Manager, Team Player, Time Management, Training Program Development, Training/Teaching
LOCATION
Green Bay, WI
POSTED
Today
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Advisory Client Service Supervisor is responsible for overseeing the day-to-day management of the advisory client service and support team and is responsible for executing all tasks associated with the Client Service Associate role. The Advisory Client Service Supervisor plays a critical role in ensuring a seamless client experience by providing exceptional customer service while simultaneously supporting efforts to grow the client base and assets. This role places a strong emphasis on client onboarding, client experience, client service, training, team management, project management, reporting, and continuous improvement. The Supervisor is responsible for mentoring and training Client Service Associates, managing the review and completion of Standard Operating Procedures (SOPs), and ensuring the efficiency and effectiveness of processes within the team.As an Advisory Client Service Supervisor, you will:Leadership and Management:
  • Supervise and support the advisory client service associates, fostering a collaborative and high-performance team culture.
  • Provide coaching, mentoring, and development opportunities to team members.
  • Assign and monitor daily tasks, ensuring alignment with department goals and service standards.
  • Lead regular team meetings to communicate updates, share best practices, and address challenges.
Client Service:
  • Ensure seamless client onboarding and ongoing service delivery across the advisory business.
  • Monitor and enhance the client experience by identifying service gaps and implementing improvements.
  • Serve as a point of escalation for client service issues, working with internal teams and custodians to resolve concerns promptly.
  • Promote a client-first mindset throughout the team.
Advisor Support:
  • Prepare advanced reports, presentations, and documentation to support client reviews and financial planning.
  • Coordinate with internal departments (e.g., compliance, operations, trading) to resolve escalated issues.
  • Monitor and track client service activities to ensure timely and accurate completion.
  • Interface with custodians to open new accounts, update account information, and perform routine and specialized tasks.
Process Optimization and SOP Management:
  • Oversee the review, maintenance, and completion of Standard Operating Procedures (SOPs) to ensure consistency and compliance.
  • Identify opportunities for process improvement and implement changes to enhance operational efficiency.
  • Collaborate with the AVP and other stakeholders to align team workflows with broader organizational strategies.
Training and Support:
  • Develop and deliver training programs for new and existing client service associates.
  • Ensure team members are proficient in systems such as Schwab and Salesforce.
  • Facilitate cross-training to build team flexibility and coverage.
  • Maintain and update training materials and reference resources.
Project and Performance Management:
  • Lead or support department-level projects related to client service enhancements and operational improvements.
  • Track and report on key service metrics.
  • Provide regular updates to leadership on team performance, challenges, and successes.
  • Ensure compliance with internal procedures and regulatory standards.

Qualifications:
  • Bachelor's degree in finance, business administration, or a related field.
  • Minimum of five years of experience in financial services or client service. At least two years in a supervisory role preferred.
  • Active (or willing to sit for) Series 7, 63, and 65 or Series 7 and 66.
  • Strong understanding of advisory operations and client service principles.
  • Proven ability to lead and develop a team in a fast-paced environment.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Schwab, Salesforce, and Microsoft Office Suite.
  • Familiarity with financial services industry regulations and compliance standards.
  • Ability to manage multiple priorities and adapt to changing business needs.
  • Commitment to continuous improvement and operational excellence.

Benefits:
  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled

About the Company

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Nicolet National Bank

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