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Aerospace Customer Success / Account Manager

Express Employment Professionals Defunct

Cincinnati, OH

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JOB DETAILS
SALARY
$70,000–$90,000 Per Year
SKILLS
Aerospace and Defense, Analysis Skills, Billing, Communication Skills, Continuous Improvement, Cost Analysis, Customer Relations, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Import/Export, Machine Tool, Mathematics, Metrics, Microsoft Excel, Microsoft Office, Order Processing, Performance Metrics, Pricing, Problem Solving Skills, Product Costing, Product Documentation, Product Pricing, Purchase Orders, Purchasing/Procurement, Record Keeping, Request for Proposals (RFP), Sales, Sales Management, Sales Support, Status Reports, Time Management
LOCATION
Cincinnati, OH
POSTED
Today
Job Full Description

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $70k-$90k
Requirements:
  • Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
  • Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
  • Background in import/ export is a plus.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
  • Experience working with ERP systems and maintaining accurate customer and product data.
  • Excellent communication, customer service, and relationship-building skills.
Responsibilities:
  • Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
  • Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
  • Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
  • Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
  • Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
  • Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
  • Generate and maintain pricing data and product catalogs for designated customers and programs.

#SRGDH

Cincinnati (Northwest), OH
2195
3551 Springdale Road
Cincinnati, OH 45251

About the Company

E

Express Employment Professionals Defunct

As we build lasting relationships with our associates and clients through accountability, integrity, and excellence, we will make a difference in our communities. As a team, we will be moved by compassion, a mindset of gratitude, and a mission to help each other and those we serve both in our communities and around the world.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
WEBSITE
http://Expresspros.con/waxahachietx

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