AFC Urgent Care Clinic Manager/Practice Manager

American Family Care Chino

Chino, CA
30+ days ago

Full-time

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Skills

Administrative Managementunmatched
Administrative Skillsunmatched
Billingunmatched
Budgetingunmatched
Business Developmentunmatched
Business Performance Managementunmatched
Charge Captureunmatched
Clinical Supportunmatched
Co-Paymentsunmatched
Coachingunmatched
Communication Skillsunmatched
Corrective Actionunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Disciplinary Actionunmatched
Electronic Medical Recordsunmatched
Employee Relationsunmatched
Employee Retentionunmatched
Engagement Marketingunmatched
Expense Managementunmatched
Facilities Managementunmatched
Financial Managementunmatched
Financial Operationsunmatched
Financial Regulationsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
Healthcare Administrationunmatched
Healthcare Qualityunmatched
Inventory Managementunmatched
Leadershipunmatched
Licensed Practical Nurse/Licensed Vocational Nurseunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Medical Assistanceunmatched
Medical Office Administrationunmatched
Medical Record Systemunmatched
Microsoft Officeunmatched
OSHAunmatched
Occupational Healthunmatched
Operational Improvementunmatched
Operational Supportunmatched
Operationsunmatched
Operations Managementunmatched
Operations Planningunmatched
Operations Processesunmatched
Patient Careunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Plan Meetingsunmatched
Policy Implementationunmatched
Practice Management Softwareunmatched
Primary Careunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Profit & Lossunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Radiographyunmatched
Reconciliationunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Regulatory Requirementsunmatched
Reimbursementunmatched
Retirement Planunmatched
Revenue Growthunmatched
Revenue Managementunmatched
Sales Managementunmatched
Schedule Developmentunmatched
Small Businessunmatched
Social Mediaunmatched
Social Media Marketingunmatched
Team Buildingunmatched
Team Playerunmatched
Training Program Developmentunmatched
Trend Analysisunmatched
Urgent Careunmatched
Website Conversionunmatched
Worker's Compensationunmatched

Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance

Benefits/Perks

Health insurance
Dental insurance
Retirement benefits
Employee referral incentives
Great small business work environment
Flexible scheduling
Additional perks!
Salary Range: $65,000-$75,000 per year + Bonus based on performance

Job Summary
AFC Urgent Care Chino is committed to delivering high-quality, convenient healthcare to our community. We are seeking an experienced, results-driven Clinic Manager (Center Administrator) to lead clinic operations, develop high-performing teams, enhance patient experiences, and drive sustainable growth and profitability.

This position works closely with ownership, providers, and staff to ensure operational excellence, financial success, regulatory compliance, and exceptional patient care.

This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. * Urgent Care/Health Care Leadership Experience Required*

Position Summary
The Clinic Manager is responsible for the overall operational management and performance of the urgent care center. This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has a proven ability to improve operational performance, drive patient growth, and build high-performing teams.

Key Responsibilities

Operational Management

Oversee daily clinic operations and administrative functions.
Create, implement, and manage clinic opening and closing procedures.
Ensure efficient patient flow and minimize patient wait times.
Partner with providers to support high-quality patient care and clinic efficiency.
Manage staffing levels, employee schedules, and clinic workflows.
Develop and implement operational policies and procedures.
Ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
Oversee facility maintenance, equipment management, and inventory controls.
Maintain clinic cleanliness, organization, and readiness standards.
Lead operational improvement initiatives and support clinic growth.

Financial & Revenue Management

Manage clinic financial performance and operational metrics.
Monitor collections, deposits, reconciliation, and cash controls.
Ensure accurate registration, insurance verification, and charge capture.
Oversee front desk collection performance including copays, deductibles, coinsurance, self-pay, and occupational medicine services.
Identify revenue leakage and implement corrective actions.
Collaborate with billing and revenue cycle teams to improve reimbursement performance.
Manage clinic expenses and support budget objectives.

Performance & Quality Management

Develop, monitor, and report clinic KPIs.
Analyze trends and identify opportunities for operational improvements.
Monitor patient satisfaction and service quality.
Ensure readiness for audits, accreditation reviews, and regulatory inspections.
Implement continuous quality improvement initiatives.

Leadership & Team Development

Recruit, onboard, train, coach, and develop clinic staff.
Conduct performance evaluations and provide ongoing feedback.
Manage attendance, scheduling, and staffing coverage.
Partner with HR on employee relations, disciplinary actions, and performance improvement plans.
Foster a culture of accountability, teamwork, professionalism, and service excellence.
Coordinate staff meetings, training programs, and professional development activities.

Customer Service, Community Engagement & Business Development

Promote a patient-first culture focused on exceptional customer service.
Monitor and respond to patient feedback, reviews, and service concerns.
Manage online reputation and patient satisfaction initiatives.
Support social media engagement and local marketing efforts.
Build relationships with employers, schools, sports organizations, and community partners.
Support growth of occupational medicine, workers' compensation, DOT physicals, and employer services.
Partner with ownership to execute business development and patient growth strategies.

Key Performance Indicators (KPIs)
The Clinic Manager will be accountable for:

Patient volume growth
Patient satisfaction scores
Google review rating and review volume
Call conversion rates
Appointment confirmation rates
Front desk collection performance
Insurance verification accuracy
Billing and registration accuracy
Clinic profitability
Patient wait times
Employee retention and engagement
Occupational medicine revenue growth
Employer account development
Clinic cleanliness and compliance scores

Qualifications
Required

Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
Minimum 3–5 years of healthcare leadership experience.
Minimum 2 years of supervisory or management experience.
Experience managing clinic operations, staffing, and patient service.
Strong knowledge of healthcare compliance, HIPAA, OSHA, and regulatory requirements.
Experience with EMR/EHR systems, Microsoft Office, and practice management software.
Excellent leadership, communication, organizational, and problem-solving skills.
Strong understanding of insurance verification, collections, and revenue cycle processes.

Preferred

Urgent Care management experience.
Occupational Medicine and Workers' Compensation experience.
Experience managing provider schedules and clinic productivity.
Medical Assistant, LVN, X-Ray Technician, or other clinical certification.
Experience with community outreach, social media, and local marketing initiatives.

PS : It's All About You!

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).

Numbers & Facts

Location	Chino, CA
Job Type	Full-time

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