Affordable Make Ready Technician Stabilized

Description:

About Forward Property Management Solutions

Forward Property Management Solutions is a boutique multifamily management, consulting, and asset management company based in Austin, Texas. We partner with owners across affordable housing, conventional multifamily, build-to-rent, active adult, lease-up, and supportive housing communities to deliver operational excellence, financial performance, and exceptional resident experiences.

We were built on the belief that people matter, systems should make jobs easier, communication creates accountability, and performance matters. Residents deserve exceptional experiences. Owners deserve transparency. Teams deserve support and real development.

Our work is guided by operational excellence, resident experience, leadership development, accountability, technology adoption, and continuous improvement. If you want to be part of a team that takes the work seriously and treats people well, Forward is the right place.

Moving Property Management Forward.

Position Summary

The Make Ready Technician on a stabilized affordable housing community is responsible for preparing vacant apartment homes for new residents efficiently and to a consistent quality standard. Every unit this role touches is someone's new home, and the quality of that work reflects directly on the resident's first impression of Forward and the community.

On a stabilized property, unit turns must happen within defined timelines to minimize vacancy loss. The Make Ready Technician is organized, detail-oriented, and committed to doing the work right the first time so units do not have to be touched twice.

Requirements:

What Success Looks Like

Successful team members at Forward:

• Take ownership of problems and follow them through to resolution
• Look for ways to improve processes rather than simply perform tasks
• Communicate proactively with teammates, leadership, and stakeholders
• Protect company and client resources as if they were their own
• Support teammates and contribute to a positive, accountable culture
• Embrace technology, continuous learning, and responsible use of AI tools
• In this role specifically: deliver units that pass final inspection on the first walk, complete turns within the scheduled timeline, and maintain a quality standard that residents notice on move-in day

Core Responsibilities

Unit Preparation and Turnover

• Inspect vacant units and document all items requiring repair or attention before beginning the turn.
• Complete make-ready tasks including drywall patching, paint touch-ups, fixture replacements, hardware installation, caulking, and light carpentry.
• Ensure all appliances, plumbing fixtures, HVAC registers, electrical outlets, and lighting are functioning correctly prior to move-in.
• Replace consumables including air filters, light bulbs, smoke detector batteries, and cabinet hardware as part of every turn.
• Ensure all units are maintained in a condition that supports positive first impressions for incoming residents.
• Complete the full turn checklist and submit documentation to the Lead Maintenance Technician.
• Escalate items beyond make-ready scope to the Lead Maintenance Technician promptly.

Cleaning and Detailing

• Perform thorough cleaning of all unit surfaces as part of the turn process.
• Ensure units meet the cleanliness standard required for a resident move-in, not just a functional clean.
• Maintain cleanliness of work areas and supply storage during make-ready operations.

Maintenance Support and Resident Interaction

• Assist the maintenance team with minor repairs and property upkeep as directed.
• Interact professionally and respectfully with residents, prospects, vendors, and team members while performing duties and report resident concerns to the Lead Maintenance Technician when observed.
• Notify the Lead Maintenance Technician of any property issues or safety concerns observed during unit work.

Safety and Standards

• Follow all company safety procedures, OSHA regulations, and applicable building codes.
• Handle cleaning chemicals and maintenance materials in accordance with manufacturer instructions and safety data sheets.
• Maintain proper organization and storage of tools, supplies, and materials.

Technology Requirements

Candidates must be comfortable working in the following platforms or able to learn them quickly:

• Mobile work order applications and digital unit checklist tools
• Property management software for work order documentation: Yardi, Entrata, or RealPage (basic familiarity preferred)

Cybersecurity and Data Privacy: Protect company, client, resident, and vendor information by following Forward's cybersecurity, data privacy, and acceptable use policies at all times.

AI and Automation: Participate in the adoption and responsible use of AI-assisted tools and workflow automation to improve efficiency, accuracy, and reporting capabilities as Forward continues to build out its technology stack.

Performance Metrics and KPIs

• Unit turn completion time: units completed within the established make-ready schedule
• First-pass quality rate: percentage passing final inspection without rework
• Move-in readiness: 100% of scheduled move-in units completed, inspected, and approved prior to resident arrival
• Resident move-in experience: units delivered clean, functional, and free of resident-reported deficiencies at move-in
• Punch item clearance: all deficiencies resolved before unit is released to leasing
• Safety compliance: zero OSHA violations or unresolved safety items

Qualifications

Required

• 6 or more months of experience in make-ready, general labor, or property maintenance
• Basic proficiency in painting, cleaning, light carpentry, and fixture replacement
• Strong attention to detail and commitment to quality
• Ability to lift up to 50 pounds, climb ladders, work indoors and outdoors
• High school diploma or equivalent preferred

Preferred

• Experience in multifamily apartment make-ready operations
• Basic knowledge of plumbing, HVAC, or electrical systems
• Interest in pursuing CAMT certification

Physical Requirements

• Ability to lift up to 50 pounds, climb ladders, kneel, bend, and work in confined spaces
• Ability to work indoors and outdoors in varying Texas weather conditions
• Ability to stand and perform repetitive tasks for extended periods
• Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law

Travel Requirements

This is an on-site role. No travel is expected beyond the property site.

Professional Development

Forward is committed to developing Make Ready Technicians into skilled maintenance professionals. This role will have access to:

• On-the-job cross-training in HVAC, plumbing, electrical, appliance repair, preventive maintenance, and general maintenance operations
• Basic Fair Housing awareness and resident interaction training
• Support toward CAMT or entry-level trade certifications
• Mentorship from the Lead Maintenance Technician and Maintenance Supervisor
• A defined internal career path: Make Ready Technician ? Maintenance Technician ? Lead Maintenance Technician ? Maintenance Supervisor

Compensation and Benefits

Forward Property Management Solutions offers a competitive compensation package commensurate with experience and qualifications. Specific details regarding base salary, bonus eligibility, and benefits will be discussed during the interview process.

Benefits may include health, dental, and vision insurance, paid time off, paid holidays, retirement plan options, and professional development support. All compensation and benefit offerings are subject to company policy and applicable law.

Employment At-Will Statement

Employment with Forward Property Management Solutions is at-will. Nothing contained in this job description creates an employment contract, express or implied. Employment may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law.

Equal Opportunity Statement

Forward Property Management Solutions is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.

This position requires compliance with all applicable Fair Housing laws. All team members are expected to uphold Fair Housing standards in every aspect of their work without exception.

Applicants requiring reasonable accommodations to complete the application or interview process should contact us at careers@forwardpms.com.