After-Hours Hotline Advocate – On-Call
Women Helping Women
Location: This is primarily a remote position.
Who We Are
Women Helping Women (WHW) serves survivors of gender-based violence including domestic violence, sexual assault, and stalking in Adams, Brown, Butler, Clermont, and Hamilton Counties. Founded in 1973, WHW has grown into a mission-driven nonprofit with over 100 staff members across multiple teams. Our mission is to prevent gender-based violence and to empower all survivors.
What We’re Looking For
Hotline Advocates provide crisis intervention and support services to survivors of domestic violence, sexual assault, and stalking via telephone to survivors throughout our service area of Adams, Brown, Clermont, Butler and Hamilton Counties. This includes systems navigation, safety planning, providing resources. This role requires collaboration with teams within Women Helping Women, medical professionals, law enforcement, or other systems while prioritizing survivor autonomy and informed choice.
What You Will Be Responsible For
Provide critically needed intervention services including over the phone crisis intervention, holistic advocacy, etc., for survivors of sexual assault and intimate partner violence
Demonstrates awareness of other agency programs and program goals; actively promotes teamwork, collaboration and cohesiveness
Build rapport and maintain relationships with local hospital staff, law enforcement, prosecutors, mental health providers and additional community partners
Establishes and maintains effective and professional working relationships with coworkers, volunteers, interns, donors, and board members.
Participates in any additional training and development opportunities provided by the agency.
Provides training, support, and evaluation of volunteer and interns assigned to this position, including verification of observation logs, as requested by supervisor.
Participates actively in agency meetings and functions. Shifts: On-Call Overnight After-Hours Advocate – 24 hours/week - Monday–Wednesday: 12:00 AM-7:00 AM
- Sunday: 9:00 PM-12:00 AM
About You
Required Qualifications
1 year experience in field (SA, DV, crisis intervention with victims, advocacy) required.
1 to 2 years’ experience delivering direct services in field required.
Computer literacy (MS Office, databases, email, etc.) required.
Strong written and verbal communication skills
Preferred Qualifications
Prior experience in crisis response or gender-based violence services
Familiarity with the dynamics of gender-based violence and legal systems
Fluency in a language other than English
Required Skills & Competencies
Active Listening: The ability to listen without judgment and understand a survivor's needs and experiences.
Empathy and Compassion: A deep capacity to understand and share the feelings of another person, especially in a time of crisis.
Crisis Intervention: The skill to provide immediate, short-term support to individuals in a state of emotional, mental, physical, or behavioral distress.
Advocacy: The ability to speak or write on behalf of a client and champion their rights and goals.
Confidentiality: A strict commitment to protecting a client's private information.
Communication Skills: Excellent verbal and written communication to interact with clients, colleagues, and external partners. This includes explaining complex legal or procedural information clearly.
Cultural Competency: The awareness and sensitivity to work with individuals from diverse backgrounds, including different cultures, genders, sexual orientations, and socioeconomic statuses.
Problem-Solving: The capacity to help clients navigate complex and often challenging situations, such as safety planning or legal proceedings.
Record-Keeping: Meticulous attention to detail for maintaining accurate and timely client records and case notes.
Boundary Setting: The ability to maintain professional boundaries to avoid burnout and ensure a healthy working relationship with clients.
Stress Management: The resilience and coping mechanisms to handle emotionally challenging situations and prevent secondary trauma.
Compensation
The compensation range for this hourly, non-exempt opportunity is $12/hr.
Women Helping Women is proud to offer a variety of benefits to support employees and their families, including:
Comprehensive health benefits
Paid time off, holidays and sick time
Professional development opportunities
403(b) with employer match
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