After Sales Service Department

EHC is currently looking for an After Sales Service Department Associate for a client in the Hammond, IN area.

Job Summary:

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities:

• Dedicated support to answer or coordinate responses for all requests from the assigned customers
• Ensure high levels of customer satisfaction through excellent sales service
• Comply with inventory control procedures and RMAs
• Expedite orders and incoming POs and Sales Orders
• Advise sales of any changes on incoming PO's and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager

Required Skills and Abilities:

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

Education and Experience:

• High school diploma required; college coursework preferred
• At least two years of administrative experience is preferred