Aftermarket Parts Specialist 3

The Position (Summary):

The Aftermarket Parts Specialist 3 will be responsible for providing administrative and/or technical sales support to the Aftermarket Sales Department. The successful candidate is detailed oriented with strong organizational skills, computer skills, and exceptional communication skills (verbal and written) for communicating with customers (domestic and international) as well as within other departments throughout the organization.

Minimum Essential Requirements:

• Strong computer navigation and Microsoft Outlook, Word, and Excel experience
• Advanced level experience with ERP/MRP systems and inventory management software
• Thorough understanding and knowledge of the Aftermarket Sales Process required to execute customer purchase orders successfully
• Research and reply to customer requests for order quotations, intake, status, expediting, and shipping follow through to execute with minimal errors
• Lead and mentor inter-department teams and contribute on cross-department teams and initiatives, to bring customer solutions and quickly resolve customer discrepancies with high level of customer satisfaction
• Advanced understanding of the Aftermarket Sales process and reporting metrics, including Microsoft Office Suite, Power BI, and Microsoft Dynamics (D365)
• Advanced level skills following the full purchase order process, including critical customer service and effectively issuing all customer returns via a Return Material Authorization (RMA) process
• Ability to follow through with new tasks and initiatives independently and cross-functionally with departments
• Ability to fully understand and interpret the visual representation of blueprints and/or drawings or schematics
• Build customer relationships in a professional manner through solution-oriented communication, service, and telephone support
• Provides guidance to customers and colleagues on parts and their applications

Preferred Key Requirements:

• Thorough understanding and knowledge of the Aftermarket Sales Process utilizing Microsoft Dynamics (D365)
• Previous experience developing Power BI dashboards, or other metric tracking software
• Advanced certificate in part sales and/or business intelligence
• Microsoft Excel expertise (job specific v-lookup/pivot tables/pivot charts)
• Tire/rubber industry experience
• Manufacturing related job experience entering customer orders, preparing and communicating customer quotations utilizing Microsoft D365
• Customer service and inside sales experience in a Manufacturing environment

Experience and Education:

• Experience: 3-6 years' experience in a customer service/parts sales position, preferably in a manufacturing environment
• Education: High School Diploma, higher education, advanced degree or equivalent, combined with relevant job-specific experience
• Communication: Excellent communication skills, both written and verbal communication

Technology:

• Advanced use of Microsoft Office Suite (Outlook, Office, Word, Excel)
• Highly proficient with ERP/MRP (Microsoft D365) and Business Intelligence desired
• Position will require daily utilization of Microsoft Teams, D365, and Microsoft Office Suite

Travel Requirements:

Less than 10%

Supervisory Responsibilities:

This position has no supervisory responsibilities

Work Environment & Culture:

The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to 8 hours a day.
• The employee may occasionally lift and/or move up to 50 pounds without assistance.