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Afternoon / Evening Call Center Representative

Travel Incorporated

Duluth, GA(remote)

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JOB DETAILS
SKILLS
Broadband, Call Center Operations, Call Centers, Call Volume, Career Development, Coaching, Communication Skills, Computer Skills, Consulting, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, High School Diploma, Hospitality and Tourism, Mentoring, Microsoft Office, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Service Delivery, Systems Administration/Management, Team Player, Telephone Skills, Training Program, Travel Industry, Travel Planning, Willing to Travel, Wireless Communications, Work From Home
LOCATION
Duluth, GA
POSTED
7 days ago
Travel Consultant | Customer Service & Call Center Role

Location: Remote (U.S.-based)
Schedule: Full-time | Second Shift After Training

Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry.

Why This Job is a Great Fit

Paid Training + Career Development
  • 14-week paid training program (TI University)
  • Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered)
  • Ongoing coaching, mentoring, and skill development
Remote Work + Stability
  • Work-from-home position with company-provided equipment
  • Structured schedule and supportive team environment
  • Long-term career growth opportunities
In-Demand Experience
  • Build skills in customer service, travel planning, client relations, and call center operations
  • Gain experience with booking systems, itinerary management, and client communication tools
Key Responsibilities
  • Handle inbound calls and emails support in a high-volume call center environment
  • Provide travel planning assistance, including flights, hotels, and itineraries
  • Deliver excellent customer service by identifying client needs and offering tailored solutions
  • Assist with trip changes, cancellations, and problem resolution
  • Maintain accuracy with data entry, reservations, and booking details
  • Collaborate with internal teams to ensure seamless service delivery
Required Skills & Qualifications
  • Experience in customer service, call center, hospitality, or client support preferred
  • Strong communication skills (phone, email, chat)
  • Ability to multitask and navigate multiple systems simultaneously
  • Comfortable working in a fast-paced, performance-driven environment
  • High attention to detail and strong organizational skills
  • Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.)
  • High school diploma or equivalent
Work Requirements
  • Fully remote (not mobile) - must have a dedicated home office workspace
  • Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile)
  • Training schedule: Monday-Friday, 8:00 AM-5:00 PM ET
  • Post-training schedule: Second shift (start times between 12:00-2:30 PM ET)
  • Travel to Duluth, GA 2-3 times per year for training and team meetings
Benefits & Perks
  • Paid training and career development programs
  • Work-from-home flexibility
  • Supportive, team-oriented culture
  • Equipment provided
  • Travel expenses covered for required onsite training

Apply Today - Start Your Remote Career in Travel

Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences.

Apply now at travelinc.com

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

About the Company

T

Travel Incorporated

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