Afternoon Front Desk Agent

Overview

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.

Employee Perks:

• Free Golf and Ski Passes - Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass - Complimentary access for biking enthusiasts.
• Dining Discounts - Receive 25% off at Boyne restaurants.
• Resort Discounts - Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes - Access to Avalanche Bay Water Park.
• Lodging Discounts - Special rates for friends and family.
• Tuition Reimbursement - Support for continuing education.
• Housing Availability - First-come, first-served team member housing.
• Health Insurance - Available for Full-Time Year-Round Team Members.
• AllyHealth - Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities & Duties

• Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience
• Verify all reservation details at check-in, including guest information, payment method, and departure date
• Coordinate guest service requests with housekeeping, bell services, and reservations teams
• Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner
• Handle cash, credit card, and traveler's check transactions in accordance with established procedures
• Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies
• Provide information about room types, rates, resort amenities, and local attractions
• Answer incoming calls using proper telephone etiquette and company standards
• Utilize the property management system to manage reservations and guest accounts
• Stay informed on group functions, including event locations, schedules, and services offered
• Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity
• Communicate effectively with supervisors regarding issues, guest concerns, or operational updates
• Deliver high-quality customer service in a fast-paced hospitality environment

Qualifications

• Must be at least 18 years of age
• Ability to work in a fast-paced, customer-service environment
• Strong communication and interpersonal skills
• Ability to stand for extended periods of time
• Willingness to work flexible schedules, including days, evenings, weekends, and holidays
• Basic computer proficiency; familiarity with Microsoft Office preferred
• Ability to handle cash and perform basic financial transactions accurately
• Strong attention to detail and organizational skills
• Ability to maintain professionalism and confidentiality