Agency/Administrative Support

Agency/Administrative Support

Salary

$17.11 - $20.00 Hourly

Location

Delaware, OH

Job Type

Full-Time

Job Number

2601329

Department

Job & Family Services

Opening Date

08/11/2026

FLSA

Non-Exempt

Bargaining Unit

AFSCME (JFS)

• Description
• Benefits

Objectives

The individual is responsible for answering a multi-line phone system, entering individuals into an internal appointment system, or referring them to within JFS or community agencies for needed services. The individual provides supportive services to Income Maintenance, Workforce Development, and Protective Services. Individual reports to the Income Maintenance Supervisor.

Job Standards

Two (2) years related work experience (or a combination of college classes in Human/Social Services, Education or Sociology, and paid experience) including experience in public relations, office practices, and procedures, and performing interviews. Must possess a valid driver's license and acceptable driving record. Must meet and maintain qualifications for driving on county business at all times. All required licenses and certificates must be maintained as a condition of continued employment.

Essential Functions

• Greets customers and directs them to the appropriate person/department;
• Answers multi-line telephone, screens call, makes referrals;
• Collects mail, data, and verifications, and scans documents into the appropriate system;
• Discusses service alternatives, assists in the location of goods and services, makes contacts with service providers, and initiates necessary referrals;
• Maintains confidentiality in all aspects of the job;
• Responds to telephone calls regarding the eligibility screening, receives reports or changes from clients, receives information from other agencies or private businesses, makes referrals and calls to clients, providers, other agencies, and the private sector;
• Schedules applicants to meet with caseworkers for determination of public assistance programs;
• Completes income verification forms;
• Handles client concerns and public inquiries regarding programs;
• Implements and follows Federal, State, and department policies and procedures;
• Supports Income Maintenance, Workforce Development, Protective Services, and other programs by working with local agencies, attending meetings, conferences, workshops, training sessions, and performing a variety of public relation duties;
• Devises correspondence, completes forms and develops reports;
• Accesses computer systems to enter changes and other similar administrative requirements;
• Demonstrates regular and predictable attendance;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Other duties as assigned.

Supplemental Information

Full job descriptions are available on the Class Specifications page.

Equal Opportunity Employer

M/F/D/V

Delaware County offers a complete benefits package to full-time employees including: health care, Flexible Spending Account (FSA), dental care, life insurance, pension, holidays, vacation, sick leave, and deferred compensation plans.

To learn more details, visit our benefits page.

Employer Delaware, County of (OH)

Department Job & Family Services Address 145 N. Union St.

2nd Floor

Delaware, Ohio, 43015

Phone 740-833-2300