Agency Administrator

EASTERN TITLE DIVISION

Job Description:

Old Republic Title is seeking a detail-oriented and customer-focused Agency Administrator to support a wide range of agency operations throughout the region. This position serves as a key resource for agency partners, attorneys, and internal teams by managing agency onboarding, compliance updates, reporting, remittances, and day-to-day operational support. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and the capacity to manage multiple priorities in a fast-paced environment while representing Old Republic Title with professionalism and consistency.

​Location: Onsite at our Manassas, VA location, with opportunity for a hybrid schedule after a probationary period. Monday - Friday | 8:30 AM - 5:00 PM

Key Responsibilities

Agency Administration & Support

• Coordinate new agency set-ups and agency terminations.
• Process appointments and maintain associated records.
• Process approvals and additions of Approved Attorneys for CPLs (Closing Protection Letters).
• Maintain and update the Agency Database (ADB), including:
  • Address and phone number changes
  • Contact updates and distribution lists
  • Agent Errors & Omissions (E&O) policy updates
• Review, process and maintain agency-related forms, records, and documentation.
• Respond to agency inquiries regarding Old Republic Title systems, services, and procedures or route requests to the appropriate department.
• Process credit and background report requests for agency representatives.

Remittance & Operational Support

• Process agent remittance reports accurately and timely.
• Handle title insurance rate calculation questions and provide guidance as needed.
• Prepare premiums and policies for entry into the ADB system.
• Assist with booking and balancing revenue records.
• Support policy remittance processes using company systems and applications.
• Create and maintain spreadsheets and reports related to agency operations.

Communication & Customer Service

• Serve as a professional and responsive point of contact for agency partners.
• Communicate effectively with agents, attorneys, management, and internal departments.
• Represent Old Republic Title in a professional and positive manner at all times.

Team Responsibilities

The Agency Administration team serves as the primary resource for:

• Agency set-ups and terminations
• Agency appointments and officer validations
• Agent E&O policy management
• Approved Attorney processing and maintenance
• Background and credit report requests
• Marketing Cloud communications and notifications
• General agency updates and database maintenance
• Remittance report processing
• Rate calculation support and guidance

Qualifications

• Administrative, operations, title insurance, banking, mortgage, legal, or related industry experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to learn and effectively utilize proprietary company systems and applications.
• Strong customer service mindset and problem-solving abilities.

Success Factors

• Professional, positive, and dependable work ethic.
• Ability to work independently while collaborating with cross-functional teams.
• Strong interpersonal skills and ability to build productive working relationships.
• Consistent attendance and reliability.
• Willingness to take on additional responsibilities as business needs require.

#LI-MO1

The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.

Position's Pay Range:

$28.21 - $30.77 an hour.

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer