Agency Claims Manager

Alera Group

Manasquan, New Jersey

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JOB DETAILS

SKILLS

Analysis Skills, Brokerage, Claims Management, Claims Processing, Communication Skills, Computer Skills, Customer Support/Service, Employee Benefits, Establish Priorities, Financial Services, Insurance, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Word, Problem Solving Skills, Process Improvement, Retirement Plan, Status Reports, Team Player, Time Management

LOCATION

Manasquan, New Jersey

POSTED

30+ days ago

OVERVIEW

Alera Group is looking for an Agency Claims Manager to join our growing team. We're seeking a motivated, relationship-driven claims professional who brings both experience and a proactive, client-first approach to their work. If you enjoy advocating for clients, navigating complex claims situations, improving processes, and being part of a collaborative, growth-focused organization, this could be a great fit.

Alera Group was founded in 2017, and has grown to become one of the largest privately held insurance brokerage and financial services firms in the U.S. We're passionate about helping our clients succeed across Property & Casualty, Employee Benefits, Retirement Plan Services, and Wealth Services. With offices nationwide, we offer the best of both worlds - national scale and resources paired with local expertise and personalized service.

RESPONSIBILITIES

The Agency Claims Manager will proactively manage claims to help ensure the best possible outcomes for our clients. This individual will serve as a trusted claims advocate, helping clients navigate the claims process while partnering closely with carriers, TPAs, and internal teams to drive timely, effective resolutions.

Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates
Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution
Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions
Prepare status and analytic reports for Capstone Management and customers as required
See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims
Establishing and building out the Capstone's agency claims management process
Partner with Carriers and TPA's to assure accuracy of reserves, claim status, etc.

QUALIFICATIONS

Multi-line claims experience is ideal
Experience working in an agency or brokerage environment is a plus
Ability to effectively communicate both verbally and in writing
Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)
Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines
Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members
Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service

ADDITIONAL INFORMATION

Compensation:
Salary range: $50,000 - $130,000 per year, based on experience.
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is on-site in the office as agreed with the manager.

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:

Active State Property & Casualty License
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Priv

About the Company

Alera Group

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