Agency Claims Manager

OVERVIEW

At Alera Group, our Property & Casualty team helps businesses navigate risk with confidence through exceptional client advocacy and service. We're seeking an Agency Claims Manager to serve as a trusted claims advisor, helping clients navigate the claims process while partnering with carriers, third-party administrators (TPAs), and internal teams to deliver timely, effective claim resolutions.

If you're a relationship-driven claims professional who enjoys solving complex claims challenges, improving processes, and advocating for clients, we'd love to hear from you.

About Alera Group

Alera Group was founded in 2017 and has grown to become one of the largest privately held insurance brokerage and financial services firms in the United States. We're passionate about helping our clients achieve their goals through innovative solutions in Property & Casualty, Employee Benefits, Retirement Plan Services, and Wealth Services.

With a nationwide network of offices, we combine the strength and resources of a national organization with the personalized service and local expertise our clients value most.

Why Alera Group

Meaningful Impact: Advocate for clients during some of their most critical moments by helping them navigate the claims process and achieve the best possible outcomes.

Growth & Learning: Expand your claims expertise while partnering with experienced professionals across multiple insurance carriers and industries.

Collaborative Culture: Join a team-oriented environment built on accountability, partnership, and The Collaborative Way.

Career Development: Access ongoing learning opportunities, professional development resources, and advancement opportunities through one of the nation's fastest-growing insurance and financial services firms.

RESPONSIBILITIES

What You'll Do / Your Impact

Client Advocacy & Claims Management

• Serve as the primary claims advocate for clients by assisting with claim reporting, claim submissions, and ongoing claim service needs.
• Guide clients through the claims process while providing timely updates and clear communication.
• Partner with insurance carriers, TPAs, adjusters, and claims professionals to help ensure efficient claim handling and favorable outcomes.
• Monitor claims through resolution while maintaining proactive communication with clients and internal teams.
• Assist with reserve reviews, claim status updates, and overall claim strategy.

Claims Analysis & Reporting

• Analyze loss runs, claim data, and related reports to identify trends and provide meaningful insights.
• Prepare claim status reports and analytics for clients and internal leadership.
• Evaluate claims information and communicate recommendations clearly and effectively.

Operational Excellence

• Help establish and continuously improve the agency's claims management processes.
• Collaborate across internal departments to ensure exceptional client service.
• Maintain accurate documentation while utilizing agency management systems and carrier platforms.
• Prioritize multiple claims activities while meeting deadlines in a fast-paced environment.

QUALIFICATIONS

What You Bring

Required

• Experience handling commercial multi-line insurance claims.
• Strong verbal and written communication skills.
• Ability to build trusted relationships with clients, carriers, TPAs, and internal partners.
• Experience using agency management systems and Microsoft Office Suite (Outlook, Excel, and Word).
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to remain calm under pressure while delivering exceptional client service.
• Demonstrated accountability, follow-through, and ownership of assigned work.

Preferred

• Experience working within an insurance agency or brokerage.
• Property & Casualty License (or ability to obtain if required).
• Experience analyzing loss runs and claims reporting.
• Knowledge of commercial insurance coverages and claims best practices.

ADDITIONAL INFORMATION

Compensation

Salary Range: $50,000 - $130,000 annually, based on experience.

Bonus Eligibility: Performance-based bonus eligible.

Benefits

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model

This role is Hybrid, with regular in-office collaboration as agreed upon with the hiring manager.

Professional Development - Alera Group Academy

At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

Licensure & Certifications

• Active State Property & Casualty License
• Ongoing continuing education to maintain active licensure

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Remote