Agency Customer Service Representative/Trainer (Grand Rapids, Michigan)

Michigan Farm Bureau

Cascade, MI

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JOB DETAILS

SALARY

$54,743–$67,334 Per Year

SKILLS

Administrative Skills, Billing, Business Administration, Business Support, Customer Support/Service, Customer Training, Finance, Follow Through, Insurance, Microsoft ADO (ActiveX Data Object), Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, On Site Support, Problem Solving Skills, Sales, Training/Teaching

LOCATION

Cascade, MI

POSTED

1 day ago

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) US-MI-Grand Rapids Job ID: 2026-8682 of Openings: 1 Category: Customer Service/Support ADO Cascade Agent Development Office Overview Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. Responsibilities Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures. Maintain cash drawer by counting cash and keeping a daily log. Gather and prepare quotes and information for all lines of business. Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership. Qualifications Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Qualifications Required Associate`s degree required or equivalent experience may be considered. Experience with Microsoft Outlook, Word, Excel and PowerPoint required. Active P/C license required or must be successfully obtained within 90 days of employment. Willingness to pursue continuing job-related training and education required. Preferred Bachelor’s degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered. Minimum one year of experience in insurance processing preferred. Two-years professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 54743-67334 Yearly Salary PI6d44e12e7626-25448-407608975c143e31-5e48-4549-b638-05792d185386

About the Company

Michigan Farm Bureau

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