Agency Customer Success Manager

• Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
• Take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention
• Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendations
• Partner closely with Agency Sales to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion
• Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution in support of agency growth initiatives
• Work hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform
• Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels
• Develop and maintain strong relationships with key industry partners, including Meta, TikTok, Snap, Pinterest, Google, and other ecosystem partners
• Act as the voice of the agency, gathering feedback and insights to help inform Smartly's product roadmap and go-to-market strategy
• Contribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processes

We're looking for someone who...

• Has 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
• Brings strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge as a strong plus
• Is highly empathetic, proactive, and customer-obsessed, with a genuine desire to help agency partners succeed
• Has a results-driven mindset with a bias for action, ownership, and cross-functional collaboration
• Can clearly explain complex concepts and translate data into actionable insights for agency stakeholders
• Thrives in fast-paced, ambiguous environments and brings a self-driven, entrepreneurial spirit
• Has excellent written and verbal communication skills and is comfortable presenting to senior stakeholders
• Is willing and able to travel for meetings, conferences, and industry events when needed
• Has the legal right to work in the United States

What We Offer You...

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…