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Agency Manager - State Farm Agent Team Member

Erica Ruiz - State Farm Agent

Long Beach, CA

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Coaching, Communication Skills, Conflict Resolution, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Service Operations, Customer Support/Service, Detail Oriented, Establish Priorities, Farm Management, Health Insurance, Insurance, Lead Generation, Leadership, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Onboarding, Operational Support, Organizational Skills, Resolve Customer Issues, Service Delivery, Training/Teaching
LOCATION
Long Beach, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Position Overview:
The Erica Ruiz State Farm Agency is seeking an experienced and licensed Agency Manager to lead daily office operations and support the continued growth of our team. This role is ideal for a motivated insurance professional who enjoys leading people, building strong processes, and delivering exceptional service to customers.


As Agency Manager, you will work closely with the Agent to oversee office operations, coach and develop team members, and ensure customers receive the high level of service our agency is known for. You will play a key leadership role in maintaining a productive, organized, and customer-focused environment.


If you are a licensed insurance professional with management experience and a passion for helping teams succeed, this could be an excellent opportunity to grow your career in agency leadership.


Key Responsibilities:
  • Oversee daily office operations to ensure an efficient and organized work environment
  • Partner with the Agent to create and maintain strong, process-driven workflows for the office
  • Motivate, mentor, and support both new hires and long-term team members
  • Assist with onboarding and training to help team members perform at a high level
  • Handle escalated customer concerns and resolve issues with professionalism and care
  • Retain customers by helping them understand the value of their insurance protection
  • Monitor team productivity and help maintain a positive and supportive office culture
  • Utilize office tools such as Excel, Word, Outlook, and Outlook Calendar to maintain organization and efficiency
  • Step into a leadership role when the Agent is unavailable and help guide the team
Qualifications:
  • Active Property/Casualty and Life/Health licenses required
  • Prior management or leadership experience
  • Strong ability to motivate, coach, and develop a team
  • Excellent communication and conflict resolution skills
  • Highly organized with strong attention to detail
  • Comfortable using Microsoft Office (Excel, Word, Outlook)
  • Ability to multitask and prioritize in a fast-paced office environment
Ideal Candidate:
The ideal candidate is someone who takes initiative, leads by example, and enjoys helping a team perform at a high level. You are comfortable balancing leadership, customer service, and operational responsibilities while supporting the Agent and ensuring the office runs smoothly.


This role is perfect for an experienced insurance professional who wants to take on a leadership position and make a meaningful impact on the success of the Erica Ruiz State Farm Agency.

About the Company

E

Erica Ruiz - State Farm Agent

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