Agency Manager - State Farm Agent Team Member

Joel Mermelstein - State Farm Agent

Port Jervis, NY

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JOB DETAILS

SKILLS

Administrative Skills, Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Dental Insurance, Diversity, Farm Management, Financial Services, Health Insurance, Industry Standards, Insurance, Interpersonal Skills, Leadership, Licensing, Maintain Compliance, Office Management, Onboarding, Operational Support, Operations, Operations Management, Organizational Skills, Performance Management, Problem Solving Skills, Regulations, Sales, Sales Management, Sales Strategy, Team Player, Training/Teaching, Vision Plan

LOCATION

Port Jervis, NY

POSTED

30+ days ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

We are seeking a driven, experienced, and people-focused Office Manager to lead daily operations, support agency growth, and help develop a high-performing sales and service team within our insurance agency.

This role is ideal for a career-oriented professional with a strong background in insurance or financial services who thrives in a fast-paced environment, values leadership and accountability, and understands how to motivate individuals while maintaining a positive and growth-focused culture.

Responsibilities

Oversee daily office operations and ensure efficiency across sales and customer service functions
Lead, coach, and support a high-performing sales and service team
Help develop team members through motivation, accountability, and individualized coaching
Foster a positive office culture centered around growth, professionalism, teamwork, and customer experience
Assist with sales strategy, production goals, and performance management
Handle escalated customer concerns professionally and effectively
Work closely with clients from diverse backgrounds and provide exceptional customer service
Monitor workflows, office organization, and operational standards
Support recruiting, onboarding, and training efforts for new team members
Ensure compliance with agency procedures, company standards, and industry regulations
Help identify strengths within team members and maximize each individual’s potential for success

Qualifications

Prior management experience in sales and customer service required
Insurance or financial services industry experience required
Strong leadership, communication, and interpersonal skills
Proven ability to motivate and develop a team
Comfortable managing multiple personalities and working styles
Ability to maintain professionalism in a fast-paced environment
Strong organizational and problem-solving abilities
Goal-oriented with a positive and growth-minded attitude
Licensing experience or active insurance licenses are a plus

What We’re Looking For

We are looking for someone who understands that successful leadership is about developing people, creating strong culture, and helping a team succeed together. The ideal candidate knows how to balance accountability with encouragement and can bring out the best in both clients and team members.

This is an excellent opportunity for someone looking to build a long-term career in the insurance and financial services industry while growing into higher levels of leadership and responsibility.

Compensation & Benefits

Competitive base salary
Performance bonuses and incentives
Career growth opportunities
Professional development and leadership advancement
Supportive and team-oriented environment

If you are passionate about leadership, personal growth, customer relationships, and building a successful team culture, we would love to hear from you.

About the Company

Joel Mermelstein - State Farm Agent

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