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Agency Manager - State Farm Agent Team Member

Celia Sandoval - State Farm Agent

Roswell, GA

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JOB DETAILS
SKILLS
Administrative Skills, Auto Insurance, Best Practices, Coaching, Communication Skills, Computer Skills, Customer Escalations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, English Language, Farm Management, Health Insurance, Insurance, Leadership, Life Insurance, Maintain Compliance, Multilingual, Office Management, Operations, Operations Management, Organizational Skills, Property Insurance, Resolve Customer Issues, Sales Support, Spanish Language, Spreadsheets, Team Building, Team Lead/Manager, Team Player, Training/Teaching, Underwriting, Vision Plan
LOCATION
Roswell, GA
POSTED
30+ days ago
Benefits:
  • Disability
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Office Manager – Insurance Agency (In Person, Roswell, GA)

Bilingual (English/Spanish) Required
We are seeking a driven, organized, and bilingual Office Manager to lead daily operations at our in person
insurance agency in Roswell, GA. This role oversees a team of 7 employees and ensures the office runs
smoothly, professionally, and with a strong focus on customer service and production goals.
Key Responsibilities
• Manage daily office operations and ensure a professional, clientready environment
• Lead, coach, and support a team of 7 employees
• Conduct daily huddles, weekly meetings, and 1:1 performance checkins
• Oversee scheduling, PTO, workload distribution, and accountability
• Meet with customers in person to review coverage, explain policies, and present multiline and life
insurance solutions
• Support sales, retention, and crossselling initiatives
• Handle escalated customer issues with professionalism and clarity
• Ensure compliance with agency procedures and carrier guidelines
• Maintain accurate documentation and secure handling of sensitive information
• Train team members on systems, processes, and insurance best practices
Required Qualifications
• Property & Casualty license 
• Life and Health license
• Minimum 2–3 years of experience in the insurance industry
• Experience with multiline insurance (auto, home, renters, umbrella, life, health)
• Strong understanding of underwriting, quoting, and carrier processes
• Proven experience managing or leading a team
• Bilingual: English and Spanish (fluent)
• • Strong computer skills (CRM/AMS systems, carrier portals, spreadsheets)
Work Environment
• • • • Fast paced, collaborative, and goal oriented environment
Ideal Candidate Traits
• Driven, proactive, and solutions oriented
• Strong leadership and accountability skills
• Excellent communicator and relationship builder
• Professional, organized, and detail oriented
• Confident presenting life insurance and multiline products
• Calm under pressure and skilled at resolving conflicts
• Committed to team development and agency growth


Base salary from $70K- $90K depending on experience plus annual bonus based on results

About the Company

C

Celia Sandoval - State Farm Agent

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