Job Description
Everforth ECS Federal is seeking a talented, diligent, and energetic Account Lead to support the Department of Homeland Security's CDM Data Services - BETSIE Program in our Arlington, VA office. This candidate will lead and support federal agency clients through the implementation, onboarding, and continued interactions with the CDM program.
Specific responsibilities of an Agency Success Lead include:
- Customer Relationship Management: Establishing a trusted partnership with agency leadership through consistent engagements, leading agencies through the BETSIE onboarding process, providing agencies with a successful CDM interaction experience
- Serving as the main point of contact for agency communication, providing effective solution delivery and leading assigned agencies in meeting program milestones.
- Builds and maintains customer relationships with agency stakeholders, understanding and communicating agency priorities, challenges, and needs to program leadership, including status reporting to CISA CDM PMO
- Create, maintain, and/or update program documentation including agency engagement activity, agency requirements management, delivery processes, agency success SOPs, knowledge base page updates, progress templates, and monthly reporting requirements
- Responsible for implementing the strategic vision of the Agency Success Manager, including the successful execution of delivery and day-to-day activities aligned under the Task Order
- Leads agency user experience (UX) collaboration, working with the Information Management (IM) team to establish or update SOPs and templates, supporting communication, delivery, and reporting of CDM user feedback
- Supporting onboarding for new agencies, including coordinating kick-off meetings, gathering requirements, communicating solutions, tailoring and delivering agency documentation, coordinating CAASM solution alignment, data cutover, and transition to operations and maintenance.
- Cross Program Collaboration: Working with CAASM, Pipeline, Information Management, and Data Management teams to ensure agencies meet program objectives
- Eventually, serve as an advocate and an evangelist for the advancement of the CDM BETSIE. This individual will work across internal and external stakeholder groups to connect dots, enhance and advance the use and adoption of the entire CDM suite of services and tool offerings.
Salary: $91,000 - $137,000
General Description of Benefits
Numbers & Facts
| Location | NY |
| Industry | Staffing/Employment Agencies |
| Salary | $91,000–$137,000 Per Year |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | http://www.ecs-federal.com/ |
About Company
ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.
ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.
In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.
ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.
Skills
- Alliance/Partner Managementunmatched
- CISA - Certified Information Systems Auditorunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer/Client Researchunmatched
- Data Managementunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Federal Governmentunmatched
- Homeland Securityunmatched
- Knowledge Baseunmatched
- Leadershipunmatched
- Onboardingunmatched
- Requirements Managementunmatched
- Sales Pipelineunmatched
- Standard Operating Procedures (SOP)unmatched
- User Interface/Experience (UI/UX)unmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder